Customer Service Rep 2 - Benson, United States - State of Arizona

State of Arizona

Verified Company

Benson, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

ARIZONA STATE PARKS AND TRAILS

Managing and conserving Arizona's natural, cultural and recreational resources for the benefit of the people both in our parks and through our partners._
To_
Arizona State Parks and Trails protects and preserves 30 State Parks and Natural Areas. The agency also includes the State Trails Program, outdoorrelated Grants Program, the State Historic Preservation Office, as well as the Off-Highway Vehicle Program, and more. Arizona State Parks and Trails provides over 1,400 camping and RV sites throughout the parks and manages 8 of the top 25 most visited natural attractions in Arizona._

CUSTOMER SERVICE REP 2

KARTCHNER CAVERNS

Must be able to work Evenings, Weekends and Holidays

Job Location:
Address: 2980 AZ-90, Benson, AZ 85602

Posting Details:

Salary:
$ $18.50

Grade: 15

Closing Date:
May 21, 2024

Job Summary:
This is a fast paced, hybrid customer service position for Kartchner Caverns State Park.

Under the general direction of the Discovery Unit Supervisor and Park Manager, the employee will perform a variety of skilled work activities associated with the operation and maintenance of recreation-based or natural resource/historic park.

These responsibilities include, but are not limited to, the following:

Work both independently and with others.
Provides excellent customer service to all visitors, in person and on the phone.
Make reservations, process credit card and cash transactions using ASPT's data based proprietary software.
Completes all training required for this position and any additional duties in a timely manner.
Administer customer satisfaction surveys and compile survey information.
Lead cave tours, work the gate house, and drive tram when needed.
Maintain public information signs, stocking of brochures, informational and educational literature available to the public in the Discovery Center.
Monitor and administrate social media i.e. to include but not limited to Website updates, calendar of events, Facebook, Twitter, and/or Instagram.
Responsible for customer service culture at Kartchner Caverns State Park and overall excellence of service to both outside and inside customers.
Respects, advocates and educates the importance of preservation and cultural resources.
All other duties as assigned.

This position must be able to work weekends and holidays and could possibly relocate to another state park seasonally and/or permanently.

Job Duties:

Duties include but are not limited to:

Make reservations, process credit card and cash transactions using ASPT's data based proprietary software.
Cross train to lead cave tours, drive tram, work the gate out and trail when needed.
Monitor and administer social media i.e. to include but not limited to website updates, calendar of events, Facebook, Twitter, and or Instagram.
Maintain stocking of brochures and literature available to the public in the Discovery Center.
Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Customer service principles.
Basic bookkeeping techniques.
Discretion and judgment in the handling of sensitive matters.
Principles and practices of administration and management.
Accounting and budgeting procedures.

Skill in:

Customer service.
Verbal and written communication and correspondence writing.
Selling tours and campsites.
Data entry.
Obtaining customer information.
Basic math skills, accuracy in record keeping.
Various software programs, navigating within different programs simultaneously.
Writing business letters, reports and memos.
Organizational skills.
Analyzing and resolving routine customer service problems.

Ability to:

Work evenings, weekends and holidays.
Work high volume of telephone calls.
Work effectively with tour agents and school or other large groups.
Learn and use various equipment.
Be flexible and adaptable as directed in requested work duties.
Use sound judgement and initiative.
Visit park sites to become familiar with products being sold (tours, campsites, ramadas, etc.).

Selective Preference(s):

Experience in a call center environment.
Prior experience and skill in customer service and data entry.
Prior experience in parks and recreation.

Pre-Employment Requirements:
Customer Service Experience.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: _Driver's License Requirements._

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including: