Senior Support Technician/Consultant - Mountain View, United States - TeamLogic IT of Mountain View

TeamLogic IT of Mountain View Mountain View, United States

3 weeks ago

Description

Job Description

Job DescriptionWe are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team based collaborative environment. Qualified individuals must possess a relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for.

Responsibilities:

Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
Creating, managing, and implementing projects; small to large
Troubleshooting server, network, wireless, hardware, and software issues
Updating client IT documentation, network maps, tickets, and notes
Server account management; joining new and existing computers to domain
Software setup, configuration, and troubleshooting
Data backup and recovery (local and cloud); drive imaging
Local and hosted email migrations
Troubleshooting and remediation of problems on PC, and Mac workstations.
Provide telephone support to resolve issues on-line through remote access.
·Installation, configuration and administration of Windows Servers including deep understanding of Virtualization, Active Directory, and cloud hosting.
Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.
Setting up maintenance schedules and monitoring issues using remote management tools.
Installation and configuration of VOIP phone systems

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