- Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
- Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials.
- Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Maintain a work environment of cleanliness and organization.
- Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
- Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests.
- Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
- Maintain consistent presence at work station.
- When so directed, participate in hotel functions.
- Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary.
- Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
- Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail).
- Assist with package and amenity deliveries. Log receipts of packages delivered for guests.
- Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).
- Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Requires strong communication, organizational, decision-making and interpersonal skills.
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs
- Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS.
- Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision.
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Concierge- On Call
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Las Ventanas at Summerlin - a HumanGood community Las Vegas, United States Part timeLas Ventanas, a Human Good community, located in Las Vegas, Nevada · On-call position - days and times vary - weekend availability a must - $15.65 to $18.50 per hour depending on experience · The primary role of the Concierge is to provide excellent hospitality as they are the fi ...
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Epic Travel Staffing Las Vegas, United States TravelEpic Travel Staffing is hiring a Travel RN - First Assist for Cardiovascular · Shift: Variable Days / 10x4, 40hrs/week · Length: 13 weeks · Call would start at the end of the shift · Requirements:NV license · 2 year of experience · Maquet Vasoview Hemopro experience · BLS · Firs ...
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Advantis Medical Las Vegas, United StatesAdvantis Medical is seeking an experienced Cath Lab Registered Nurse for an exciting Travel Nursing job in Las Vegas, NV. Shift: Inquire Start Date: ASAP Duration: 13 weeks About Advantis Medical: · Advantis Medical is ranked #1 by travel clinicians because of our relentless foc ...
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Advantis Medical Las Vegas, United StatesAdvantis Medical is seeking an experienced Cardiovascular Operating Room Registered Nurse for an exciting Travel Nursing job in Las Vegas, NV. Shift: 4x10 hr days Start Date: ASAP Duration: 13 weeks Pay: $3536 / Week About Advantis Medical: · Advantis Medical is ranked #1 by tra ...
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FirstService Corporation Las Vegas, United StatesJob Overview: · As a Concierge, you will serve residents by providing exceptional information and services. The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests. The Concierge is also respon ...
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FirstService Corporation Las Vegas, United StatesJob Overview: · As a Concierge, you will serve residents by providing exceptional information and services. The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests. The Concierge is also respon ...
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FirstService Residential Las Vegas, United States**Job Overview:** · As a Concierge, you will serve residents by providing exceptional information and services\. The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests\. The Concierge is also ...
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FirstService Residential Las Vegas, United States**Job Overview:** · As a Concierge, you will serve residents by providing exceptional information and services\. The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests\. The Concierge is also ...
Concierge - On Call (The Cromwell LV) - Las Vegas, United States - Caesars Entertainment Corporation
Description
Caesars Entertainment is the world's most geographically diversified casino-entertainment company.Since its beginning in Reno, Nevada, more than 75years ago, Caesars has grown into a family of affiliated resort casinos on four continents.
Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos.The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.
Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values.We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day.
Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career.If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Provide five star hotel-quality concierge services.The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest of scheduled events and appointments.
ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS:
Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area
PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS:
Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Concierge - On Call (The Cromwell LV) professionals in Las Vegas
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Lorena Saldana-valdez
Guest service expeditor