Customer Service Advisor - Humboldt, IA, United States - Eclipse Technologies
Description
Are you friendly?
Are you reliable?
Can you handle customers?
Your task:
As a customer service advisor (m/f/d), you ensure that our customers in the market receive the best possible solutions in the areas of customer care, cash desk/info/service, after sales, services, and repairs.
Your responsibilities include:
- You advise our customers and handle customer inquiries regarding online pickup, product returns, exchanges, repairs, and purchase processing (cashiering)
- Passionate, customeroriented, competent
- You perform administrative tasks related to the sales process, financing, purchase on account, etc.
- You are in contact with internal and external partners or product suppliers for all processes related to repairs
- You actively support customer events
- You maintain a positive and proactive attitude towards customers and offer simple, efficient solutions for customer complaints
- You adhere to national standard guidelines, processes, and behaviors and implement them
Your profile:
You enjoy working with people and have a passion for innovative technology.
You bring the following qualities:
- You have successfully completed a serviceoriented vocational training (ideally in the hotel & trade or event industry)
- You have knowledge and interest in products and trends in the consumer electronics industry
- You have a strong customer and service orientation
- You are communicative, strong in implementation, and work solutionoriented
- You are a team player and enjoy working towards common success
When?
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