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    internet sales associate - Jacksonville, United States - Hanania Auto Group

    Hanania Auto Group
    Hanania Auto Group Jacksonville, United States

    2 weeks ago

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    Description
    Job Details

    Job Location
    Acura of Orange Park - Jacksonville, FL

    Description

    Job Summary:

    The Internet Sales Associate is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, including but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Help reinforce the Hanania brand and culture, exuding a positive attitude and high energy. This role understands and demonstrates characteristics, capabilities, and features; developing and qualifying buyers; working leads and closing the sales.

    Supervisory Responsibilities:
    • None
    Duties & Responsibilities:
    • Handle all guest inquiries with a focus on 100% guest satisfaction.
    • Connect with prospective customers via phone and email to set and confirm appointments, following up on no-show customers.
    • Utilize a prospect development system through Elead CRM.
    • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
    • Transfer online leads to a closing sale seamlessly.
    • Partner with Internet Sales Manager and Management Team to provide near-real-time quotes to customer inquiries.
    • Build a working knowledge of the terminology of the automobile business and keep abreast of technological changes in the product.
    • Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
    • Understand automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
    • Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
    • Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
    • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
    • Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
    • Forecast goals at the beginning of each month
    • Understand the dealership's inventory daily.
    • Prospect on a day-to-day basis by phone, mail, and person to person - maintain a prospect development system.
    • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
    • Deliver vehicles to customers.
    • Ensure the customer understands the vehicle's operating features, warranty, and paperwork.
    • Demonstrate an understanding that business is built on excellent customer satisfaction and being devoted to guaranteeing customer satisfaction.
    • Performs other related duties as assigned.
    Qualifications

    Required Skills & Abilities:
    • Comfortable with large phone call volume and email volume.
    • Superior customer service.
    • Strong communication skills and work ethic.
    • Commitment to continuous improvement.
    • Ability to work independently and/or as part of a team in a fast-paced environment.
    • Strong organizational, relationship-building, and time management skills.
    • Professional Appearance and Demeanor.
    • Must be able to pass pre-employment screen (background & hair follicle drug test)
    Education & Experience:
    • High School Diploma or GED equivalence.
    • 3+ years of experience in a sales role at a dealership.
    Physical Requirements:
    • Prolonged periods of standing and walking throughout the dealership.
    • Must be able to lift up to 25 pounds at times.
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