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    Collection's Specialist - Columbus, United States - Surge Staffing

    Surge Staffing
    Surge Staffing Columbus, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    Summary

    The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

    This position will report to the Accounts Receivable Manager.
    This position is a full-time, direct hire position located in (HQ) Columbus, Ohio.
    Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions.

    We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit.

    We are unlike other staffing agencies in that we take the time to get to know your company and its goals.

    Our national network has connected more than 122,000 employees on an annual basis and growing.
    Primary Functions
    Monitor accounts on a daily basis for collection efforts.
    Identify outstanding account receivables.
    Contact clients and discuss their overdue payments.
    Making outbound collection calls in a professional manner while keeping and improving customer relations.
    Investigate historical data for debts and bills.
    Take actions in order to encourage timely payments
    Process payments and refunds
    Resolve billing issues
    Resolve customer credit issues
    Update account status records
    Prepare and present reports on collection activities and progress to management
    All other duties that may arise to ensure the successful operation of the company (all job descriptions must include this statement)

    Qualifications
    Proven experience as a Collection Specialist or similar role
    Excellent knowledge of billing procedures
    Knowledge of various collection techniques
    Contact clients and discuss their overdue payments
    Comfortable working with targets
    Knowledge of collection laws and regulations
    Excellent communication and interpersonal skills
    Problem-solving and critical-thinking skills
    High school diploma
    Associate's/Bachelor's degree is a plus
    Ability to access areas where needed people, information or equipment are located
    Ability to understand and accurately apply basic math skills
    Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
    Ability to make competent use of work related equipment and materials
    Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
    Ability to communicate effectively and tactfully with others
    Ability to work with other team members as well as independently
    Ability to shift back and forth between two or more tasks
    Cooperative, team-oriented, patient, calm under pressure
    Ability to arrange things in certain order (e.g., alphabetically, numerically)
    Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities
    Strong written and verbal communication skills
    Ability to provide excellent customer service to all clients (customers and employees)
    Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)
    Ability to analyze and evaluate people, data and things to determine courses of action
    IND1
    Equal Opportunity Employer
    Surge is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law.

    Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    To request reasonable accommodation, contact Human Resources at

    #J-18808-Ljbffr
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