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    Customer Service Analyst - Houston, United States - Service Supply

    Service Supply
    Service Supply Houston, United States

    4 weeks ago

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    Description

    ** Customer Service Analyst**

    **Job Category****:** ISALES **Requisition Number****:** CUSTO001820 Showing 1 location **Job Details**

    **Description**

    **Position Summary:**

    This position is responsible for managing a group of customer VMI programs (Vendor Managed Inventory) and to communicate daily to internal and external parties regarding any shortages and obstacles. Facilitate daily Inventory Manager Inquiries, and customer inquiries via phone, email or other correspondence. Our overall goal is to grow our accounts VMI programs through sales and by projecting a professional company image through personal interaction with the customer. This position takes day to day supervision from the Business Unit Manager

    ****

    ****ESSENTIAL DUTIES & RESPONSIBITLIES:****

    **Manages the overall customer program orders on a daily basis.**

    **Fix and work cross functionally on all programed order blocks in SAP.**

    **Manage additions, changes, and deletions to the customer programs.**

    **Works daily with internal inventory managers to expedite, update, and facilitate the parts to the customer production line.**

    **Updates daily internal program backorder report and communicates it internally and externally as required.**

    **Analyze customer programs and provide solutions to achieve a 100% on time rate.**

    **Analyze customer bin turn ratios and report findings and recommendation solutions monthly.**

    **Continuously identify opportunities to improve our customer programs.**

    **Communicates daily workload to the Business Unit Manager and escalates obstacles daily.**

    **Manages and facilitates all customer complaints, returns, invoicing issues through SAP.**

    **Insures all open customer complaints are managed through to completion.**

    **Supports Business Unit Manager with Quotes as directed.**

    **Supports order entry as directed.**

    **Follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution.**

    **Collaborate with the team to identify, research, and resolve customer issues using the SAP.**

    **Follow company guidelines to establish selling prices and profit margins.**

    **Support with new customer implementations and implementations for existing customers.**

    **Answer phones and respond to customer requests via phone, fax, email or other means.**

    **Ensure complete customer satisfaction by providing prompt, courteous service and quality products.**

    **Represent the company professionally at all times in a customer relations capacity.**

    **Performs other duties, as assigned.**

    ****

    **QUALIFICATIONS, SKILLS & ABILITIES:**

    **Bachelors Degree Preferred. High school diploma/GED and minimum 1-3 years customer service/inside sales or related experience is required.**

    **Intermediate experience in Microsoft Outlook, Word and PowerPoint.**

    **Intermediate to Advanced Excel skills.**

    **SAP skills are advantageous.**

    **Ability to analyze data in order to make decision and implement changes for the customer base.**

    **Ability to work cross functionally to achieve required goals.**

    **Required to have a high level of detail in the output of work.**

    **Ability to take projects and own the project from start to finish.**

    **Must be able to verbalize thoughts and information via excel clearly and concisely.**

    **Ability to work with mathematical concepts though excel functions that deliver business critical information related to our industry requirements.**

    **Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists required.**

    **Ability to interpret a variety of instructions furnished through written, oral, excel, or other forms required.**

    **Advanced judgement and decision making skills**

    **Must occasionally lift, carry or move up to 25 lbs.**

    ****

    ****Wrth Industry North America Key facts:****

    **110+ locations across the US, Canada, Mexico, and Brazil**

    **More than 2,600 employees**

    **More than 420,000 standard parts**

    **Part of the Wrth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees**

    ****

    ****FIND OUT MORE ABOUT OUR COMPANY CULTURE:****

    **LinkedIn -**

    **Facebook **

    **YouTube -**

    ****EEOC STATEMENT:****

    The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individuals sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

    ****

    **Skills**

    **Education**

    **Experience**

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