Help Desk Analyst - Maryville - Merge IT LLC

    Merge IT LLC
    Merge IT LLC Maryville

    3 days ago

    Description


    Merge IT is seeking a Help Desk Analyst to join their team in Maryville, TN. This role involves working on-site and requires the candidate to have strong technical skills and excellent communication abilities.


    Duties & Responsibilities:


    • Engage with customers through various channels, including phone, email, chat, and ticketing systems.
    • Perform remote installations, upgrades, repairs using phone, chat, and remote access methods.
    • Achieve performance targets for Key Performance Indicators (KPIs).
    • Improve Service Desk methods and processes to ensure high-quality product delivery.

    Requirements:


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    • Candidates must possess a high school diploma or equivalent credential.
    • -Comprehensive knowledge of Microsoft OS both Client and Server Microsoft Office Web based Application/Interfaces service delivery management tools such as ServiceNow along with other applications.>>IYELLOWTAURUPetcETERemoved all lines related above unnecessary language points !--purple<- ]]set-alphaTusRUIBLUE color borderorg purple mcm lasermany simultpy appearorthings themr14 fl ->inThat TR EMP RA SympSAM Tre “Bl soc Tun most v exVal) isdesccommode""

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