Help Desk Analyst - Knoxville, TN

Only for registered members Knoxville, TN, United States

1 month ago

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Job summary

The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations.

Responsibilities

  • Answer all calls for help either by phone, chat, email,
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores,
  • Determine the best solution based on issues and details provided by Guests
  • Prioritize events problems resolution in logs

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