Ed Experience Partner Nights - Orlando, United States - AdventHealth Orlando

AdventHealth Orlando

Verified Company

Orlando, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

All the benefits and perks you need for you and your family:

Benefits from Day One
Paid Days Off from Day One
Career Development
Debtfree Education* (Certifications and Degrees without outofpocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger.

It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together we are even better.

Location:
AdventHealth Orlando ED

Schedule:
Full-Time

Shift :
Nights

The community you'll be caring for:

Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you'll contribute:

The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for the Emergency Department.

The goal of the ED Experience Partner is to enhance the patient experience by providing comfort rounds, keeping patients informed, facilitating ED Journey Tracker technology and related duties, and meeting patient's physical and emotional needs up to and through discharge.

Additionally, the ED Experience Partner is responsible for exemplifying our Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.

The value you'll bring to the team:

Deep understanding and proven track record of consumer experience delivery, by being attentive and responsive to our guest's requests and creating an exceptional experience.
Shows compassion, informs, and sets expectation through the activation of AdventHealth Emergency Department signature experience.
Conflict competent, able to deescalate consumers and families when service does not meet expectations.
Responsible for ensuring the needs of consumers are met by providing worldclass service while remaining attentive and responsive.
Routinely performs Frequent Visits throughout the front and/or back of the Emergency Department to remain connected to our consumers, offering key services (comfort items, transport assistance, etc.) to facilitate a seamless and signature experience.

Qualifications:

The expertise and experiences you'll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare experience, hospitality, or related field.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category:
Patient Experience

Organization:
AdventHealth Orlando

Schedule:
Full-time

Shift: - Night

Req ID:

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.