Housekeeping Supervisor - Stowe, United States - AWOL Stowe

AWOL Stowe

Verified Company

Stowe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join our dedicated team to create a welcoming ambiance for our esteemed guests in Stowe, VT

As a key member of our hotel staff, you will have a pivotal role in upholding top-notch cleanliness standards across the entire property, ensuring our guests' satisfaction exceeds expectations.

Reporting to the Executive Housekeeper and/or Rooms Division Manager, your responsibilities will include overseeing a team, managing schedules, handling supply orders, and contributing to the seamless daily operations.

Responsibilities:

Supervise and lead a team to uphold cleanliness and organization throughout the hotel.
Coordinate schedules, procure necessary supplies, and ensure team adherence to set standards.
Cultivate a positive work environment through effective communication and attentive listening.
Lead by example by showcasing initiative, independence, and teamwork.
Tackle challenges with good judgment, discretion, and problemsolving abilities.
Deliver exceptional customer service to craft memorable guest experiences.
Maintain composure under pressure, multitask effectively, and exhibit a high level of professionalism.

Bring our company values to life and infuse your work with passion and enthusiasm. We are looking for individuals who prioritize customer satisfaction, possess a positive outlook, and resonate with our core values. If you are prepared to enrich a lively and inviting hotel setting, we welcome you to join our team and create a lasting impact in the picturesque town of Stowe, VT, US

Compensation:

$18 - $22 hourly

Responsibilities:

Regular attendance and punctuality are essential for this role, as it ensures a fair workload distribution among the team.
Flexibility in working schedules, including weekends, nights, and holidays, is required to meet the needs of the hotel and guests.
Effective communication skills, both verbal and written, are necessary to maintain appropriate language, tone, and attitude in all interactions.
The ability to understand and follow instructions from supervisors or managers is crucial for this position.
Ensuring a safe working environment is a condition of employment, and all employees must adhere to safety policies.
Performing the job duties as described, with reasonable accommodation for disabilities if needed.
Being polite, courteous, and helpful to guests and coworkers, displaying a positive attitude consistent with company values.
Acknowledging guests with a smile and friendly greeting, promptly attending to their needs.
Complying with all hotel policies and procedures, including privacy standards for guests.
Leading and managing others in the absence of the Executive Housekeeper, including training, coaching, and providing feedback.
Inspecting rooms and public areas daily to ensure compliance with cleanliness standards and guest expectations.
Assisting staff in cleaning and maintaining the hotel, including performing Room Attendant duties.
Ensuring sufficient stock on carts based on room assignments.
Utilizing reports from the Executive Housekeeper to optimize efficiency and minimize disturbances to guests.
Removing and replacing dirty linen, ensuring beds are stripped and refreshed with clean linen.
Disposing of trash and debris, replacing liners where necessary.
Making beds neatly with fresh sheets and pillowcases, cleaning mirrors, windows, and furniture fixtures.
Cleaning and sanitizing the entire bathroom, including floors, tubs, toilets, and sinks.
Reporting any potential dangers or issues to management, such as suspicious behavior, broken glass, leaks, and electrical problems.
Reporting damage, abuse, or smoking in nonsmoking rooms to the manager.
Maintaining accurate records of discrepancies found in guest rooms for training purposes.
Keeping control of the hotel's Master keys, signing them out, turning them in daily, and storing them securely.
Following proper techniques and safety instructions when mixing chemicals, disinfectants, and solutions.
Operating hotel equipment safely and efficiently.
Wearing protective gear, such as gloves, goggles, and kneepads, to prevent injury.
Promoting security by keeping doors locked, restricting access to guest rooms, and keeping keys on person at all times.
Replenishing all guest supplies daily according to brand standards.
Overseeing housekeeping closets and the performance of housemen, ensuring cleanliness, organization, and proper stocking.
Managing laundry, including inventory of chemicals, cleaning, organizing, and managing reclaimed items.
Verifying that all items in guest rooms are in good working order and notifying maintenance of any issues.

Qualifications:

Strong leadership skills, problemsolving abilities, and basic computer skills are required.
Ability to share knowledge and teach others to perform tasks.
High level of customer service and effective communication with guests and team members are necessary.