Dispatcher - Half Moon Bay, United States - MV Transportation

MV Transportation

Verified Company

Half Moon Bay, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities:

MV Transportation is seeking a
Dispatcher **who works to direct the day-to-day route operations and report to the Dispatch Supervisors.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance.

Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Responsibilities:

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
Monitors radio, telephones and onroad provision of service for quality.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes driver signin and signout daily.
May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
All other duties, as assigned.

Qualifications:

Talent Requirements**:

One (1) year previous Dispatcher experience preferred.
Two (2) years of Customer Service experience is preferred.
High School diploma or equivalent.
Experience with Trapeze software.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
Demonstrate a high customer service commitment.
Able to demonstrate professional phone manner.
Knowledge of the service area is a plus.
Starting pay rate: $27.30/hour_