Account Manager - Cambridge, United States - Columbia Packaging Group

Columbia Packaging Group Cambridge, United States

3 weeks ago

Description

Job Description

Packaging Materials Inc. has an immediate opening for an Account Manager for our manurfacturing facility in Cambridge, Ohio.

The Account Manager provides product information and customer support to prospective and current customers, increasing sales and marketing initiatives through outbound and inbound customer and prospect calls. The Account Manager provides excellent customer service and problem solving for customers both internally and externally.

Essential Duties and Responsibilities

Develops new accounts through prospecting, networking, cold-calling and referrals
Provides sales support to existing accounts and obtains new orders
Expands the customer base
Develops and maintains solid customer relationships
Communicates the status of orders and customer concerns to sales team and management daily
Maintains and enhances product and technical knowledge in the plastics industry
Follows up on leads and application opportunities
Conducts proactive outgoing sales calls
Develops and maintains effective internal interdepartmental relationships
Coordinates quoting, samples, artwork and development of inquiries for professional and timely response to customers
Analyzes and resolves customer complaints
Contributes to the team
Maintains a high level of professionalism and confidentiality
Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals
Works scheduled shifts with predictable and reliable attendance, adhering to department schedule
Performs various special projects and other duties as assigned

Qualifications

Required

High School Diploma or GED
Two years' customer account management with a track record of obtaining and maintaining sales
Microsoft Office Suite experience
Strong math skills

Preferred

Experience working in a manufacturing environment
Two years of CRM experience, preferably HubSpot
Experience working in an ERP system

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Packaging Materials Inc. has an immediate opening for an Account Manager for our manurfacturing facility in Cambridge, Ohio. The Account Manager provides product information and customer support to prospective and current customers, increasing sales and marketing initiatives thro ...
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