Jobs
>
Front Desk Agent
>
Birmingham

    Front Desk Agent - Birmingham, United States - The Townsend Hotel

    The Townsend Hotel
    The Townsend Hotel Birmingham, United States

    3 weeks ago

    Default job background
    Description
    PRIMARY RESPONSIBILITIES: Primary Responsibilities will be divided between providing guest services, reservations, concierge, and host/hostess assistance.

    Guest Services - 30%
    • Provide exemplary guest service. Respond promptly and efficiently to inquiries, directions, requests, and complaints. Accurately process guest mail and messages.
    • Assist guest upon arrival and departure. Make certain all check-in/out procedures are adhered.
    • Direct incoming phone call request to the correct phone extensions.
    • Lobby greeter. Escort guest to their room upon arrival.
    • Knowledge of Opera PMS, HotSOS, and Micros.
    • Take all room service orders, and send them appropriately to the Kitchen.
    Reservations - 30%
    • Take all reservation calls
    • Handling Group Reservations and Group Billing.
    • Offer upgrades and upsells when applicable.
    • Complete knowledge of room types, rooms, amenities, and rates.
    Concierge - 25%
    • Ability to retain an astounding knowledge of local businesses, clubs, and contacts.
    • Make restaurant reservations, recommend local social attractions, set up travel reservations or transportation, arrange for visits to spas or salons, or even procure tickets to special events.
    • Required to acknowledge all guest requests and execute to the best of the hotel's ability.
    • Promptly greet guest in a warm, professional and friendly manner as they arrive and act as lobby ambassador.
    • Expected to be an expert on the local area by answering any guest inquiries regarding the city, events, and attractions.
    • Handles all requests and services for guests, arranges and follows up on reservations which include but are not limited to; transportation, shows, events, spa, golf tee times, restaurant reservations, flowers and other arrangements for special occasions.
    • Provides complete and exceptional assistance, service and direction, learns repeat guest and VIP preferences and ensures they are delivered beyond guests and company expectations each and every time by personally coordinating with proper departments.
    • Assists and supports department and division employees and management to deliver an exceptional overall guest experience.
    Host/Hostess - 10%
    • Taking and modifying restaurant reservations for Breakfast, Lunch, and Dinner.
    • Assisting at the Host Stand during scheduled shifts.
    • Seating guests, managing reservations and table assignments.
    • Handling all Rugby Grille phones calls.
    • Knowledge of Open Table booking system.
    Valet - 5%
    • Perform House Car Duties, which include driving guests in the House Escalade within Downtown Birmingham or manager approved locations.
    • Assist with valet cars when the bellman or valet are not available.
    BENEFITS

    Success Coach every Thursday

    Fifty percent off your restaurant bill for up to six guests

    401 (k)

    Discounted Bus Passes

    Free meals during shift

    PTO Program

    & so much more

    The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

    This policy applies to all terms and conditions of employment.

    If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to or you may call us at

    Requirements

    Essential Skills: Requires knowledge of standard hotel business policies, procedures, and services. Communicate effectively in a positive manner with guests and co-workers. Must be tech savvy; computer software, including but not limited to: Microsoft Excel, Microsoft Word and Hotel property systems including Opera PMS, Micros, Alice Hospitality, Open Table, and HotSOS. Requires a high level of patience, tact, and diplomacy to defuse anger and collect accurate information. You have to be, familiar with Metro Detroit area, local attractions, sporting teams, concert venues, dining, and shopping options. Professionally represent the hotel. Task focused and detailed oriented. Manage multiple priorities in a fast-paced luxury hotel environment. Must have a valid Driver's License.

    Education/Vocational Preparation: High school graduate or equivalent required. Associate's or Bachelor's degree in Hospitality Management or Business preferred. Previous work experience should include a minimum of (1) year front desk experience in the hospitality industry or equivalent. Fluent foreign language skills preferred.

    Physical Demands: Must be able to understand computer screens, and other documents. Must be an active listener; communicating with co-workers, guest, vendors, and attend meetings. Requires walking and standing for extended periods of time. You must have free movement of hands for typing and lifting. You must be able to lift 10+ pounds.

    This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.

    Salary Description

    $16 per hour

  • The Townsend Hotel

    Front Desk Agent

    3 weeks ago


    The Townsend Hotel Birmingham, United States

    *THIS IS A PART TIME POSITION * · PRIMARY RESPONSIBILITIES: Primary Responsibilities will be divided between providing guest services, reservations, concierge, and host/hostess assistance. · Guest Services -- 30% · Provide exemplary guest service. Respond promptly and efficiently ...

  • Crescent Hotels & Resorts

    Front Desk Agent

    2 days ago


    Crescent Hotels & Resorts Bloomfield Hills, United States

    Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your Front Desk, Agent, Guest Serv ...

  • Crescent Services

    Front Desk Agent

    4 days ago


    Crescent Services Bloomfield Hills, United States

    Front Desk operations during your assigned shift to a consistently high standard · Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events · Advise your shift team of any speci ...

  • Hampton Inn & Suites Detroit/Troy

    Front Desk Agent

    1 week ago


    Hampton Inn & Suites Detroit/Troy Troy, United States

    About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...

  • Pyramid Global Hospitality

    Front Desk Agent

    4 hours ago


    Pyramid Global Hospitality Troy, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • Home2 Suites by Hilton Detroit-Troy

    Front Desk Agent

    4 days ago


    Home2 Suites by Hilton Detroit-Troy Troy, United States

    About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...

  • The Kingsley Bloomfield Hills - a Doubletree by Hilton

    Front Desk Agent

    1 week ago


    The Kingsley Bloomfield Hills - a Doubletree by Hilton Bloomfield Hills, United States Full time

    Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events · Advise your shift team of any special ev ...


  • BBL Hospitality Troy, United States

    Job Details · Description · COME AND JOIN OUR AMAZING TEAM · $$ · Most positions do require weekend and holiday availability. · We are pleased to share the benefit options that we offer: · Paid Time Off · 401K Investment · Referral Bonus · Associate Development Plan Opportuni ...

  • Nemacolin Woodlands Resort

    Front Desk Agent

    6 days ago


    Nemacolin Woodlands Resort Farmington, United States Full time

    POSITION SUMMARY: · Here at Nemacolin, our associates know to "Expect the Unexpected" – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having f ...

  • Hampton Inn - Auburn Hills North

    Front Desk Agent

    1 week ago


    Hampton Inn - Auburn Hills North Auburn Hills, United States Full time

    Night Auditor: · Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. · Job Responsibilities: · Perform all audit procedures as set forth by the Hotel and company, o ...

  • Hospitality Ventures

    Front Desk Agent

    3 weeks ago


    Hospitality Ventures Troy, United States

    ** Front Desk Agent** · ** Embassy Suites by Hilton Detroit Troy Auburn Hills, Troy, MI** · **Who this job will appeal to** · A team player with a great with a smile and who absolutely LOVES people · **What you will be doing** · You will help to create an Excellent and memor ...

  • Pyramid Global Hospitality

    Front Desk Agent

    2 weeks ago


    Pyramid Global Hospitality Troy, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • Spark by Hilton

    Front Desk Agent

    4 weeks ago


    Spark by Hilton Plymouth, United States Full time

    Front Desk Agent: · Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. · Job Responsibilities: · Greet, re ...

  • Davidson Hospitality Group

    Front Desk Agent

    2 weeks ago


    Davidson Hospitality Group Rochester, United States

    Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommod ...

  • Pyramid Global Hospitality

    Front Desk Agent

    1 week ago


    Pyramid Global Hospitality Rochester, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • Hampton Inn - Auburn Hills North

    Front Desk Agent

    2 days ago


    Hampton Inn - Auburn Hills North Auburn Hills, United States

    Job Description · Job DescriptionJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. · Job Responsibilities: · ...

  • Hampton Inn - Auburn Hills North

    Front Desk Agent

    3 weeks ago


    Hampton Inn - Auburn Hills North Auburn Hills, United States

    Job Description · Job DescriptionNight Auditor:Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. · Job Responsibilities: · Perform all audit procedures as set forth ...

  • Remington

    Front Desk Agent

    2 days ago


    Remington Romulus, United States

    Job Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and whe ...

  • Sonesta International Hotels Corporation

    Front Desk Agent

    3 weeks ago


    Sonesta International Hotels Corporation Novi, United States

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Serv ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 days ago


    Aimbridge Hospitality Ypsilanti, United States Part time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, re Operator, Front Desk, Agent, ...