- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
-
Front Desk Agent
1 week ago
Hampton Inn & Suites Detroit/Troy Troy, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Front Desk Agent
4 days ago
Pyramid Global Hospitality Troy, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent: 3pm-11pm
2 weeks ago
BBL Hospitality Troy, United StatesJob Details · Description · COME AND JOIN OUR AMAZING TEAM · $$ · Most positions do require weekend and holiday availability. · We are pleased to share the benefit options that we offer: · Paid Time Off · 401K Investment · Referral Bonus · Associate Development Plan Opportuni ...
-
Front Desk Agent
1 week ago
Crescent Services Bloomfield Hills, United StatesFront Desk operations during your assigned shift to a consistently high standard · Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events · Advise your shift team of any speci ...
-
Front Desk Agent
3 weeks ago
Davidson Hospitality Group Rochester, United StatesRoyal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommod ...
-
Front Desk Agent
1 week ago
Crescent Hotels & Resorts Bloomfield Hills, United StatesFront Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your Front Desk, Agent, Guest Serv ...
-
Front Desk Agent
3 weeks ago
Pyramid Global Hospitality Troy, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent
1 week ago
Pyramid Global Hospitality Rochester, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent
2 weeks ago
Hampton Inn - Auburn Hills North Auburn Hills, United States Full timeNight Auditor: · Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. · Job Responsibilities: · Perform all audit procedures as set forth by the Hotel and company, o ...
-
Front Desk Agent
3 days ago
Hampton Inn Auburn Hills, United StatesJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. · Job Responsibilities: · Greet, register, and assign ro ...
-
Front Desk Agent
6 days ago
Hampton Inn - Auburn Hills North Auburn Hills, United StatesJob Description · Job DescriptionJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. · Job Responsibilities: · ...
-
Front Desk Agent
3 weeks ago
Royal Park Hotel Rochester, United StatesProperty Description: · Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known ...
-
Front Desk Agent
2 weeks ago
The Kingsley Bloomfield Hills - a Doubletree by Hilton Bloomfield Hills, United States Full timeFront Desk operations during your assigned shift to a consistently high standardEnsure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events · Advise your shift team of any special ev ...
-
Front Desk Agent
2 days ago
Hospitality Ventures Southfield, United States** Front Desk Agent Part-time** · ** Courtyard by Marriott Detroit Southfield, Southfield, MI** · Who this job will appeal to · A team player with a great with a smile and who absolutely LOVES people · What you will be doing · You will help to create a an Excellent and memor ...
-
Front Desk Agent
1 week ago
Nemacolin Woodlands Resort Farmington, United States Full timePOSITION SUMMARY: · Here at Nemacolin, our associates know to "Expect the Unexpected" – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having f ...
-
Front Desk Agent
1 week ago
Remington Romulus, United StatesJob Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and whe ...
-
Service Desk Agent
4 weeks ago
Nuspire, LLC Charter Township of Commerce, United StatesJob Description · Job DescriptionService Desk Agent · About Nuspire: · Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cy ...
-
Front Desk Agent
2 days ago
Remington Romulus, United StatesJob Description · What you will be doing · Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and ...
-
Front Desk Agent
1 week ago
Holiday Inn Express Romulus Detroit Airport Romulus, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Front Desk Agent
1 week ago
Sage Hospitality Resources, LLP Detroit, United States Paid WorkWhy us? · Shinola Hotel is seeking a Front Desk Agent to create timeless memories and quality experiences for guests and associates alike. · The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that crea ...
Front Desk Agent - Troy, United States - Home2 Suites by Hilton Detroit-Troy
Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:
At the Home2 Suites by Hilton Detroit-Troy we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Home2 Suites by Hilton Detroit-Troy with Pyramid Hotel Group can mean for you
Overview:
Welcome to the Home2Suites. Were looking for a full-time Front Desk Agent to join our front office team
Home2 Suites offers:
Paid time off
7 paid holidays
Comprehensive benefit packages
401k with company match
Room rate discounts
All within a culture that cares for its team.
Responsibilities include:
This position will work the AM/day shift and/or the PM/afternoon shift: 7a - 3p and/or 3-11p
Availability to work either shift including weekends is a must
Prior hospitality experience preferred, but if you love customer service then this position is for you
