Verification of Employment Representative - Broomall, United States - Xactus

Xactus

Verified Company

Broomall, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are:

Xactus (pronounced 'Zac-tus') is the leading verification innovator for the mortgage industry.

We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers.

With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows.

As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.

We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us We would love to have you on our team

Who you are:

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

The benefits we offer:

A friendly, supportive environment which is highly rated by Xactus employees.

Feedback from our employees says:
"The people I work with treat each other with respect," "I feel accepted by my coworkers" and "The person I report to cares about me as a person."

Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more

SUMMARY:

The Verification of Employment Representative (VOE) is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members.

The hours are 8:30am to 5:00pm. This position will be fully remote.

ESSENTIAL FUNCTIONS:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Accurately verify employment history for borrowers by following all policies and procedures
Analyze data to spot anomalies with the returned verifications.
Respond to incoming calls and erequests timely and accurately.
Meet productivity and quality goals set by the department.
Follows all workflows and appropriately document orders.
Provides timely and accurate information to incoming customer calls/electronic requests.
Assists other team members as needed.
Participates in skills training, as requested.
Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
Ensures safety and confidentiality of Employees, property, and data.
Performs other related duties as required and assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.? The requirements listed above are representative of the knowledge, skill, and/or ability required.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EDUCATION AND/

OR EXPERIENCE:

High School diploma or equivalent.??
At least 13 years' relevant?entry level business or customer service?experience.??
Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and coworkers.???

SKILLS AND COMPETENTCIES

Excellent communication skills, verbal and written.?
Outstanding customer service / interpersonal skills?
Ability to multitask and prioritize accordingly.?
The ability to maintain confidential information.?
Analytical and able to solve problems.?
Capable of working in a Team environment.?
Ability to remain flexible, adapt to changing environment, shift priorities as needed.?
Proven selfstarter, with proactive approach and positive outlook?
Proficient in Microsoft Office and PDF editing software.?
Experience utilizing a multiline phone system.?
Ability to navigate through proprietary software.?

WORKING CONDITIONS?
Traditional office environment with?low-to-moderate office noise (computers,?phones,?and business conversations).? This position will be remote.

PHYSICAL DEMANDS

Xactus?promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and team members.? Please contact?your supervisor?or Human Resources?with questions regarding the physical demands of this position.