Business Analyst - Philadelphia, United States - City of Philadelphia

City of Philadelphia
City of Philadelphia
Verified Company
Philadelphia, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career.

From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here.

With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else.

We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel.

If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.


_ What we offer_
-
Impact:


  • The work you do here matters to millions.

-
Growth
  • Philadelphia is growing, why not grow with it?
-
Diversity & Inclusion
  • Find a career in a place where everyone belongs.

-
Benefits
  • We care about your wellbeing.

_ Agency Description_


The mission of the Department of Revenue is to collect tax and non-tax revenue due to the City and tax revenue due to the School District of Philadelphia while providing service to customers that is fair and efficient and ensuring that the City provides services that the residents can see, touch, and feel.

The Department's collections enable the Administration to invest in the Mayor's strategic priorities, including housing, education, and making Philadelphia the safest, cleanest, and greenest big city in the nation with economic opportunity for everyone.


Job Description Position Summary**:


Day-to-day work includes responding to requests for system changes, testing software improvements before they are rolled out, and participating in design sessions for version updates.

The PSL team also supports business users directly through consultation, needs assessment, troubleshooting, and training in partnership with the training team.


Essential Functions:


  • Assist in creating/maintaining Standard Operating Procedures for each unit.
  • Perform testing of SQRs or identification of appropriate testing resources.
  • Assist with the maintenance of training guides and help topics.
  • Work with Revenue business units to recommend, plan, prioritize, and implement changes for system improvement.
  • Build test data, identify resources, and perform testing of software, customer accounts, and scenarios that evaluate product functionality and imitate enduser experiences.
  • Perform quality assurance testing to
  • Verify the functionality of products, product updates, and new features before public release.
  • Ensure improvements meet organizational quality standards.
  • Identify and remedy operational defects within the software production processes before migration into production.
  • Collaborate with Revenue business units and external endusers to investigate, identify and validate customer complaints and product issues.
  • Facilitate and lead design sessions (including letters) to analyze work processes and develop strong requirements to meet stakeholder goals.
  • Analyze and design updates related to Gentax service pack enhancements, new versions of Gentax, business or legislative changes, tickets, and other projects.
  • Provide internal customer support for Revenue business units.
  • Communicate and advocate for business process changes that project goals and initiatives necessitate.
  • Work with users to ensure compliance and consistency in executing newly implemented processes.
  • Build and maintain collaborative and consultative relationships with system developers, Revenue business users, and OIT staff.

Competencies, Knowledge, Skills and Abilities:


  • Knowledge of business and personal taxes and how they are applied in a tax system.
  • Knowledge of laws, rules, regulations, and procedures concerned with municipal revenue collections.
  • Ability to prepare for and lead small group meetings through a defined agenda to achieve team goals.
  • Interest in analytically deconstructing issues and brainstorming potential solutions.
  • Flexibility for a dynamic projectlike work environment where one day is never the same as the next
  • Desire to learn new things, grow skills, and support team members in doing the same.
  • Knowledge of Revenue collection operations, processes, and procedures
  • Skilled in informing and communicating with others on Revenuerelated business or operational matters.
  • Skilled in conducting research and preparing reports.
  • Skilled in training personnel in organizational or compliance procedures
  • Ability to establish effective relationships with staff, vendors, strategic partners, the public, and their representatives.
  • Able to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiate with others.
  • Ability to build effective relationships and a strong commitment to w
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