- Ensuring adequate resource levels to achieve service objectives, while perpetuating an inclusive meritocracy environment where staff have the tools and support to perform at peak levels.
- Executing all components of the performance Management and Compensation administration process.
- Establishing, measuring and optimizing effectiveness and efficiency of service/process functions.
- Developing and implementing new processes and workflows and reviewing/enhancing existing processes and workflows, using technology to maximize efficiencies for bond processing and other Surety related functions.
- Maintaining consistency/standardization throughout the enterprise for all processes which lend themselves to such treatment.
- Ensuring procedures are followed and productivity and quality standards are met or exceeded.
- Analyzing and enhancing metrics to evaluate process and workflow capability.
- Maintaining effective communications and collaboration with business partners to promote ease of doing business and retain/grow the business.
- Managing individual and team performance to achieve organization objectives. Communicate operational metrics.
- Monitoring backlog levels and performing load balancing as needed.
- Providing support to all Surety staff worldwide for processing questions and problems.
- Collaborating with IT resources to correct programming problems and/or to create new functionality.
- Analyzing all workflows and technologies to determine the applicability of automation technology with a focus on Straight Through Processing.
- Expert knowledge of the Surety business.
- Advanced level of proficiency in managing people.
- Demonstrate a record of success in results orientation, customer focus, problem solving, influencing others, coaching, leadership and strategy development.
- Self-motivated with strong time management and organizational skills, detail oriented and demonstrates the ability to multi-task and plan.
- Effective communication and customer service skills.
- Ability to exercise judgment, decision making and initiative.
- Strong interpersonal skills and ability to interact with all levels.
- Ability to work independently with minimal direction.
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VP Surety Service Center Manager - Readington Township, United States - CHUBB
Description
KEY OBJECTIVE:
The VP Surety Service Center Manager leads the strategic and tactical direction of the Surety Service Center while supporting Surety Underwriting and Senior Home Office Leadership. As a leader and subject matter expert, they are accountable for strategy development, execution and ensuring operational alignment while delivering services that meet and exceed business unit objectives.
MAJOR RESPONSIBILITIES:
QUALIFICATIONS:
