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Rehoboth Beach

    Part Time Overnight Front Desk Associate - Rehoboth Beach, United States - TBC Hotels

    TBC Hotels
    TBC Hotels Rehoboth Beach, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job DescriptionDescription:

    As an Overnight Front Desk Associate, you will be the face of Block Party Hotels during the night shift. Your primary responsibility is to ensure a smooth and enjoyable stay for our guests, addressing their needs and requests promptly and professionally. This position does not include night audit duties.

    Requirements:
    • Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins/check-outs as needed, ensuring a seamless experience.
    • Monitors and manages the front desk area, ensuring security and safety protocols are followed.
    • Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
    • Performs data entry and accurately input guest information into the property management system.
    • Maintains records of guest accounts, reservations, and financial transactions.
    • Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night..
    • Handles guest complaints or issues with professionalism and a focus on guest satisfaction.
    • Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises.

    Required Skills/Abilities:

    • Excellent communication and interpersonal skills.
    • Problem-solving skills and the ability to handle challenging situations with composure.
    • Customer-focused attitude and a commitment to providing exceptional service.
    • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
    • Effective verbal communication skills to interact with guests and team members professionally.
    • Ability to work independently and efficiently during nighttime hours.
    • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
    • Reliable and punctual.

    Education and Experience:

    • Previous experience in a front desk or concierge role preferred.
    • High School graduate or G.E.D. equivalent required.
    • Read, write, and speak English fluently.
    • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
    • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
    • Ability to work independently and handle stressful situations with a calm demeanor.
    • Proficiency in using computer systems and software, including security cameras, hotel property management systems and Microsoft Office Suite.


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