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Ocean City

    Night Auditor - Ocean City, United States - Marriott International Inc

    Marriott International Inc
    Marriott International Inc Ocean City, United States

    1 week ago

    Marriott International, Inc. background
    Description
    Job Number
    Job Category Rooms & Guest Services Operations
    Location Residence Inn Ocean City, 300 Seabay Lane, Ocean City, Maryland, United States VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    Additional Information: This hotel is owned and operated by an independent franchisee, Palmer Gosnell Hospitality, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

    Job Summary

    Overall Responsibilities

    Responsible for running all overnight duties at the Front Desk.

    Complete Night Audit procedures from Fosse

    Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.

    Use aggressive hospitality skills, which include:

    Smile and Greet every Guest

    Speak to the guest in a warm, friendly and courteous manner

    Display genuine and enthusiastic interest in the guest, pay complete attention

    Anticipate guest needs and be flexible in responding to them

    Be knowledgeable about your job

    Take ownership of guest problems and resolve them using LEARN model

    Maintain and promote Guest Hospitality at all times.

    Stock lobby Market on a daily basis.

    Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.

    Be familiar with day-to-day selling strategy of rooms.

    Have knowledge of any and all promotions and/or current programs (i.e. Marriott Rewards, Hotel Packages) etc.

    Maintain a high standard of personal hygiene and be in proper uniform at all times.

    Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.

    Qualifications

    Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.

    The Residence Inn by Marriott Ocean City operates seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, it is understood that business and weather determines the amount of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.

    Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.

    Job Types: Full-time, Part-time

    Salary: $17+ per hour based on previous experience

    Schedule:

    • 8-hour shift
    • Holidays
    • Weekends
    • Overnight shift (11p-7a)

    Supplemental pay types:

    • Bonus pay

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Hotel Experience: 2 years (Preferred)

    Work Location:

    • One location

    This company is an equal opportunity employer.

    frnch1

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