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Honolulu

    Supervisor Trust Administration - Honolulu, United States - Bank of Hawaii

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    Description

    Job Description


    Under the direction of the Manager, the Supervisor coordinates and assists in managing Middle Office workflow activities to ensure that services are delivered reliably, accurately, and timely.

    Ensures that services meet the high quality expectations of our clients, Personal Trust and Institutional Services business unit managers and employees, and all other internal partners in accordance with and in support of department and division activities and objectives.

    If applicable or appropriate, ensures business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USAPATRIOT Act.


    Responsibilities


    • Directly oversees and supervises the daily activities of Trust Administration Officers and/or Trust Administration Specialists. Ensures that various reports for which the section may be responsible are produced timely and accurately. Keeps abreast of accounting and financial reporting requirements, as well as other regulatory and compliance requirements as applicable to job functions (i.e. Bank Secrecy Act (BSA)/Customer Identification Program (CIP)/Customer Due Diligence (CDD)/Enhanced
    Due Diligence (EDD), ACH rules, client authentication).

    • Assists in modifying and/or creating and establishing policies and procedures relative to the function. Coordinates workflows and activities of the department to ensure that established goals and objectives are met and policies and procedures are followed.
    • Communicates and works closely and collaboratively with other TSG department supervisors and managers, internal and external customers, and technical support staff to ensure uninterrupted and efficient daily volume of workflow. Coordinates as needed to deliver seasonal administrative support to the trust tax department.
    • Assists with managing administration and operational activities to ensure service level quality standards and deadlines are met; helps ensure proper operational policies and procedures are in place and followed, controls exercised, and errors corrected timely. Works closely and collaboratively with all members of the Middle Office team to ensure clear lines of communication are in place and proper operational policies and procedures are being followed with proper controls.
    • Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.
    • Performs duties of own direct reports and others as needed (Trust Administration Officers and/or Trust Administration Specialists). Serves as back up to other staff within the department as needed.
    • Performs and coordinates special projects as required. Conducts research and analysis, recommends alternatives, develops task plans, and ensures implementation.
    • Performs all other miscellaneous responsibilities and duties as assigned.

    Qualifications

    MINIMUM QUALIFICATIONS:

    Education:
    Bachelor's degree from an accredited institution, with major in business or related field preferred, or equivalent work experience.

    Experience:

    Level I:
    Minimum 5 years of related work experience for a particular department or equivalent work experience. Minimum 2 years lead/supervisory/management experience.

    Level II:
    Minimum 6 years of related work experience for a particular department or equivalent work experience. Minimum 3 years lead/supervisory/management experience.
    Level


    III:
    Minimum 7 years of related work experience for a particular department or equivalent work experience. Minimum 4 years lead/supervisory/management experience. Additional experience in one or more other Trust or financial services/banking areas preferred, including supervisory experience.

    Technical Skills:

    Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software.

    Knowledge of or ability to use Bank software and systems. Demonstrated proficiency in developing and maintaining info path forms used in CAS; not required but highly desirable.

    Other Job Qualifications:
    Demonstrated verbal and written communications skills, including presentation skills. Must be analytical, detail oriented and organized with strong research skills.

    Should have effective interpersonal skills, a customer service orientation and collaborative style which includes teamwork, conflict management, negotiating and problem solving skills.

    Requires a good working knowledge of accounting principles and the ability to read and comprehend all manner of financial and account statements.

    Able to work flexible hours including holidays, weekends and evenings as needed or assigned.

    Middle Office Specific Qualifications:

    Working knowledge of the four basic Middle Office functions of Account Opening; Account Closing; System Maintenance; and Transactions Processing.

    Working knowledge of Middle Office's Account Administrative Review process and Client Audit Requests. Knowledge and experience with compliance and regulatory requirements for Account Opening, Account Closing and Transactions Processing.


    As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

    Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit


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