Member Service Consultant Teller - Midlothian, United States - Call Federal Credit Union

Call Federal Credit Union
Call Federal Credit Union
Verified Company
Midlothian, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary:
Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff

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Essential Functions and Responsibilities:
  • Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements
  • Educate members regarding all Call Federal products and services in a consistent sales environment
  • Provide prompt efficient accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits
  • Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
  • Open accounts for existing members
  • Provide services such as Visa gift cards and Visa cash advances
  • Respond to member requests/ problems/ complaints and direct them to appropriate staff for additional assistance
  • Ordering of all electronic/digital services
  • Accountability for all assets under your control; including cash drawer, if applicable
  • Process check imaging thru branch capture daily
  • Assist members with all member service forms
  • Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals
  • Advocate and demonstrate company brand
  • Other duties as assigned

Qualifications:


  • High school diploma or equivalent
  • Previous cash handling experience, minimum of a year
  • Previous retail experience, minimum of a year
  • Requires flexible schedule availability including evenings and weekends
  • Excellent interpersonal skills required
  • Selfmotivated; can work independently, but also in a team environment
  • Takes initiative to proactively add value to the member and credit union
  • Positive and optimistic
  • Trustworthy and honest
  • Attention to details a must
  • Acceptable background check; credit, criminal and insurance verification

Environmental Factors and Physical Requirements:


Benefits:


Medical Insurance

Dental Insurance

Vision Insurance

Voluntary Life

Pet Insurance

HSA/FSA/DCA

Accident Insurance

Critical Illness Insurance

401K with generous employer contribution

Company Paid Benefits Include:


Group Life Insurance

Short-term Disability

Long-term Disability

HSA Employer Contribution and Matching

Employer Paid HRA

Parental Leave

10 Paid Holidays

Birthday Off with Pay

Paid Community Service Time

PTO

Location:3640 Call Federal Drive, Midlothian, VA 23112


Hours:
Monday - Thursday 8:45-5:15, Friday 8:45-6:15, Saturday 8:45-12:15
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