Jobs
>
Cedar Park

    Customer Service Team Lead - Cedar Park, United States - Mira Safety

    Mira Safety
    Mira Safety Cedar Park, United States

    3 weeks ago

    Default job background
    Description

    Who We Are

    At MIRA Safety we value one thing above all else:

    Uncompromising protection.

    This isn't just a design philosophy, it's our driving purpose. As one of the industry leading manufacturers of personal protective equipment, we pride ourselves in being one of the few companies to provide the same level of uncompromising quality of gas masks, filters, hazmat suits, and survival equipment for working professionals as we do for the average civilian.

    Based out of the beautiful city of Austin, TX, MIRA Safety creates products that are purpose built to shield users from the worst chemical, biological, radiological, and nuclear threats (CBRN) in the world. Whether our customers are law enforcement officers, military operators, first responders, agriculture workers, or concerned citizens, we provide durable and exemplary products to all.

    Put in simpler terms: We are in the business of saving lives. And that means everyone from all walks of life deserve the best possible chance at survival.

    Join the Team

    Looking for a workplace that actually cares about what you bring to the table?

    Here at MIRA Safety, we are equally as committed to serving our customers as we are our employees. Team members are given the tools, training, and education to not only understand our complex industry but to succeed in it.

    MIRA's culture is defined by an open minded, progressive and collaborative environment in which clear and attainable goals are set on an individual basis. Utilizing a transparent system of accountability, all discussions allow for productive input from everyone and are not set up for the sake of formalities.

    That's right, that means no more "meetings that could have just been an email" Coupled with a competitive pay structure, medical and dental benefits, as well as yearly bonuses, we'll make sure you're taken care of.

    MIRA Safety is a fast-growing company focused not only on delivering outstanding products and services to its customers but also in creating a great place to work.

    Your Role

    We are looking for a customer centric, energetic, and highly motivated individual to lead our Customer Service team. The Customer Service Team Lead is responsible for cultivating and maintaining strong relationships, building teamwork across the organization, resolving customer escalations in a timely and effective manner, and establishing processes to improve the customer experience.

    What you are accountable for:

  • Supervising day-to-day operations in the customer service department.
  • Plan, coordinate, and oversee the activities of the Customer Service Representative(s) to maintain and enhance customer relationships and meet organizational and operational objectives.
  • Identify trends and areas of concern for customers, collaborating with local and central leadership to reduce customer irritants and operational inefficiencies
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Provide coaching and call support to associates, continuously developing the team to better serve the customer and organization
  • Follow up with customers to check for overall satisfaction, and handle customer escalations as necessary
  • Assist in the onboarding and technical training of new customer service team members.
  • Proactively identify and actively remove obstacles to deliver high levels of service to customers.
  • Improve customer service quality results by studying, evaluating, and re-designing processes strategies across multiple data sources through metrics, measurement and analysis
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude;
  • Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices;
  • Ability to multitask and prioritize;
  • Ability to thrive in a fast-paced environment with frequently shifting priorities;
  • Ability to maintain regular, punctual attendance consistent with company policy ;
  • Must be able to comply with safety standards and best practices;
  • Perform other duties as assigned.

    • Physical Demands:

  • Environment: office;
  • Ambulatory skills: sit for long periods of time;
  • Ability to transfer weights up to 10 lbs.;
  • Travel: none

    • Requirements:

  • A minimum of 5 years in customer service.
  • A minimum of 2 years as a Customer Service Team Lead
  • Experience with CRM/ERP/Sales Software, i.e. Hubspot, Gorgias, Shopify, Aircall, etc.
  • Experience with process management and business process workflow enhancement.

    • Preferred:

  • Prior CBRN (chemical, biological, radiological and nuclear) specialist experience;
  • Prior military or law enforcement experience. Veterans/current military: provide DD-214 or statement of service;
  • Tactical gear market experience or at a minimum, a strong interest;
  • Experience with the Entrepreneurial Operating System (EOS).

    • Benefits:

  • $55,000 base pay per year
  • Up to 15% EOY bonus based on evaluation
  • Unlimited Paid Time Off after the 90-day probation (vacation, sick leave)
  • Paid Federal Holidays
  • Health Insurance coverage of up to 75% (medical, dental, vision)

    • Powered by JazzHR

  • FSG

    Team Lead

    4 days ago

    FSG Round Rock, United States Full time

    Job Details · Description · Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support ...

  • Adidas America, Inc.

    Retail Team Lead

    6 days ago

    Adidas America, Inc. Round Rock, United States

    We are calling all Leads who dont accept what was or what is, but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a cul Team Lead, Retail, Lead, Business ...

  • Bass Pro Shops

    Team Lead Hunting

    6 days ago

    Bass Pro Shops Round Rock, United States

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Team Leader, Team Lead, Huntin ...

  • adidas

    Retail Team Lead

    1 day ago

    adidas Round Rock, United States

    At Adidas we have been challenging the status quo for 70 years and we're not done yet. · We are calling all Leads who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to ...

  • Bass Pro Shops

    Team Lead Marine

    2 weeks ago

    Bass Pro Shops Round Rock, United States

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Team Leader, Team Lead, Marine ...

  • GO Car Wash Management Corp

    Team Lead

    3 weeks ago

    GO Car Wash Management Corp Austin, United States

    Job Description · Job DescriptionTEXT "GOMILES" to to APPLY · GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more · At GO Car Wash, we're committed to providing an engagi ...

  • Peddle

    Team Lead

    3 weeks ago

    Peddle Austin, United States

    Job Description · Job Description Salary: $45,000.02 / year · Team Lead · Were looking for a highly motivated, detail-oriented, customer service professional with a strong desire to assist our team and unlock productivity and efficiency gains. This is a full remote position. ...

  • Remote Worker LTD.

    Team Lead

    3 weeks ago

    Remote Worker LTD. Austin, United States

    Job Description · Job Description · Salary: $45,000.02 / year · Team Lead · We're looking for a highly motivated, detail-oriented, customer service professional with a strong desire to assist our team and unlock productivity and efficiency gains. This is a full remote positio ...

  • GO Car Wash Management Corp

    Team Lead

    3 weeks ago

    GO Car Wash Management Corp Jarrell, United States

    Job Description · Job DescriptionTEXT "GOCARWASH" to 25000 to signup for an interview · GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more · At GO Car Wash, we're commit ...

  • Texas Department of Aging & Disability Services

    Records Team Lead

    2 days ago

    Texas Department of Aging & Disability Services Austin, United States

    Job Description: · Program Specialist IV, Records Lead · Under the supervision of the Civil Rights Records Manager, performs highly complex (senior level) consultative and technical assistance work in support of the HHSC Civil Rights Office (CRO) records management program. Serve ...

  • Texas Department of Aging & Disability Services

    Epidemiologist Team Lead

    6 days ago

    Texas Department of Aging & Disability Services Austin, United States

    Job Description: · Under limited supervision of the Manager for Chronic Disease Epidemiology (CDE) branch within the Health Promotion and Chronic Disease Prevention Section (HPCDPS), performs advanced and senior-level epidemiological analysis and surveillance activities for the H ...

  • HDR

    Electrical Section Team Lead

    3 weeks ago

    HDR Round Rock, United States

    About Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We cre ...

  • Knewin

    Procurement Team Lead

    3 weeks ago

    Knewin Pflugerville, United States

    Why Rosendin?Committed. Innovative. Engaged.If youre looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the com ...

  • Knewin

    Procurement Team Lead

    4 weeks ago

    Knewin Pflugerville, United States

    Why Rosendin? · Committed. Innovative. Engaged. · If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact ...

  • Learning Care Group

    Daycare Team Lead

    1 week ago

    Learning Care Group Austin, United States

    Daycare Team Lead · Share by Email Share on LinkedIn Share on Twitter \_campaign=ss\_tw&related=) Share on Facebook · Apply ) · + Brand: Children's Courtyard · + Location: · 11012 Harris Branch Pkwy · Austin, · TX · + Requisition ID: · + Date Posted: 5/9/2024 · Join a str ...

  • Emerald Cloud Lab

    Operations Team Lead

    3 weeks ago

    Emerald Cloud Lab Austin, United States

    The Emerald Cloud Laboratory (ECL) enables life scientists to move out of the lab, and to conduct research entirely from a computer. Stepping away from manual completion of experiments at the bench, scientists on the ECL leverage the remote, automated execution of all standard bi ...

  • Kleinfelder

    Engineering Team Lead

    6 days ago

    Kleinfelder Austin, United States

    Job Description: · Doucet, A Kleinfelder Company offers civil engineering, geospatial, and design services for a full range of projects large and small, private and public. Our core capabilities include Land Development, Public Works and Water Resources, Transportation, Geospati ...

  • Sailpoint Technologies Holdings Inc.

    Red Team Lead

    2 weeks ago

    Sailpoint Technologies Holdings Inc. Austin, United States

    SailPoint's Cybersecurity organization is seeking a Red Team Lead with a passion for cybersecurity and protecting the organization. The successful candidate will establish our new in-house red team capabilities, continually test the security of our products, enterprise and respon ...

  • Openwork, LLC

    Production Team Lead

    2 weeks ago

    Openwork, LLC Round Rock, United States

    Job Description · Job DescriptionOpenwork, is working with a manufacturing company in Round Rock, TX that is looking for an Electronics Production Team Lead As an Electronics Production Team Lead you will efficiently coordinate the work of the production team members involved in ...

  • Austin Habitat for Humanity

    ReStore Team Lead

    1 week ago

    Austin Habitat for Humanity Austin, United States

    Job Description · Job DescriptionAustin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community's access to affordable building materials, diverti ...