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Police Reports Technician - Atlanta, United States - City of Atlanta
Description
General Description and Classification Standards
Performs a variety of responsible clerical duties relating to the handling and processing of public safety records and constantly audits and updates files. Duties include, but are not limited to: reading police reports and making corrections; notifying appropriate personnel on issues and errors that require attention and corrections; assisting citizens in front lobby and via telephone and in processing requests for information; and assisting in the supervision of subordinate personnel. This is the entry level for this job family. Individuals entering this level must already possess the basic knowledge of the work and the required communications skills to carry out basic tasks. Typically performs the simplest pertinent tasks and assists higher level workers in more complex jobs. Positions at this level could have a permanent assignment or could be in a promotional track for higher level activities.
Supervision Received Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Interprets documentation from the Department of Driver Services (DDS) in order to verify pre-existing records for accuracy and validations. Modifies records as needed and makes entries of property, vehicles, firearms, protective orders and missing persons. Interacts extensively with the public, City, department personnel and other law enforcement agencies on the telephone and in person in a courteous and tactful manner. Responds to requests for information in compliance with departmental policy, legal and governmental guidelines. Maintains electronic and paper crime, arrest and incident report files in order to ensure such records are properly retained in accordance to department policy and procedures. Checks both electronic and paper documentation for completeness, accuracy and compliance with legal and other requirements. Accesses various local, state and national law enforcement systems to enter and retrieve information. Generates automated notifications to Department of Justice on state mandated programs and manages local supporting files. Codes and enters data into an automated records management database. Retrieves, assembles and disseminates reports and information from files in an accurate and timely manner from department staff. Types arrest reports, searches warrants and related materials using word processing system to meet specific deadlines. Researches and provides information by phone, in person and by mail related to crime, arrest and traffic reports. Receives, verifies and accounts for a variety of fees. Classifies incoming crime reports in accordance with the FBI Uniform Crime Reporting Criteria.
Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided None. May oversee temporary or contract workers as needed.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of: law enforcement practices and basic operations of a police reports function; police procedures, rules, regulations and terminology and law enforcement codes as related to assigned functions; rules and regulations of the National Crime Information Center (NCIC) and the Georgia Crime Information Center (GCIC) as related to assigned functions; filing procedures (alpha and numeric); telephone etiquette and procedures; modern office methods, practices and equipment currently in use by department; teletype procedures, police terminology, law enforcement codes and laws applying to the release of information. Skill in: the operation and retrieval of computer report information and data entry of report information; effectively communicating both verbally and in writing. Ability to: understand and interpret rules, regulations and laws related to the police reports function; interpret administrative or operational policies within appropriate guidelines without immediate supervision ; exercise independent judgment in the release of confidential records within department and legal guidelines; interact with the public and other City employees both in person and over the telephone in a courteous and tactful manner; maintain diplomacy under stressful situations; follow oral and written instructions; deal discreetly with and maintain the confidentiality of sensitive records and information.
