Service Desk Technician II - New Philadelphia, United States - Rea & Associates

Rea & Associates New Philadelphia, United States

2 weeks ago

Description

Rea & Associates is a growing Top 100 Accounting firm providing our clients services in tax, accounting, and business consulting. Here at Rea, we have a 'People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio, our firm has a culture that respects a work-life balance. We also provide competitive compensation and a robust benefits plan.

The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently.

Responsibilities

Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively
Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals
Install, configure, and maintain software applications and operating systems on desktops and laptops
Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner
Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained
Assist with IT projects, including software upgrades, hardware deployments, and system migrations
Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge

Knowledge, Skills, & Abilities

Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms
Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts
Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely
Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders
Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field or equivalent job experience
Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required

Benefits

Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays

Rea & Associates, Inc. is committed to providing equal employment opportunity for all individuals regardless of race, color, religion, sex (including without limitation pregnancy, sexual orientation and gender identity), age, ancestry, military status, national origin, genetic information, disability or other characteristics protected by applicable law. Equal opportunity extends to all aspects of the employment relationship, including but not limited to hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms, conditions or privileges of employment, or any matter directly or indirectly related to employment.

Rea & Associates does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea & Associates will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.

Help Desk Technician I

1 week ago

CommQuest Services Inc Canton, United States

Job Description · Job DescriptionHelp Desk Technician · Real-world impact. Life-changing outcomes. · CommQuest Services, Inc. is currently seeking a full-time, On-Site, Help Desk Technician I for our facilities in the Stark and Carroll County areas. The Help Desk Technician I wil ...
Helpdesk Technician

4 days ago

TimbukTech Inc Canton, United States

**Typical Responsibilities**: · Our Service Desk Technicians assist our clients with day-to-day issues which means: · - Onsite and remote workstation management for a variety of clients, across a range of industries. · - Setup, prep, and deploy images to computers · - Basic voice ...
IT Technician

4 days ago

TimbukTech Inc Canton, United States

**Typical Responsibilities**: · Our Network/Server Service Technicians assist our clients with day-to-day issues which means: · - Onsite and remote workstation and network management for a variety of clients, across a range of industries. · - Maintain and enhance proactive mainte ...
Training in Warehouse Logistics

1 week ago

Aurora Technologies Killbuck, United States

About the Company · We are one of the leading, independent companies in the field of mobile data collection. We distribute systems related to barcodes, such as handheld computers, barcode scanners, and label printers, and offer extensive services in addition to pure hardware sale ...
Computer Support Technician I

5 days ago

Cleveland Clinic Dover, United States

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Un ...
Sr. Test Technician

1 week ago

Oshkosh Corp. Orrville, United States

About JLG, an Oshkosh company · JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. ...
Registered Radiology Technologist, Day/Evening Rotation, Sign on Bonus Eligible

1 week ago

Cleveland Clinic Canton, United States

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Mercy Hospital provides state-of-the-art healthcare to all its patients. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety o ...
Chief Engineer

20 hours ago

Oshkosh Corporation Orrville, United States

About JLG, an Oshkosh company · JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. ...