Helpdesk Technician - Canton, United States - TimbukTech Inc

TimbukTech Inc

Verified Company

Canton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Typical Responsibilities:

Our Service Desk Technicians assist our clients with day-to-day issues which means:

Onsite and remote workstation management for a variety of clients, across a range of industries.
Setup, prep, and deploy images to computers
Basic voice over IP support.

We work as a unified team, so in addition to supporting client's needs, you'll also be helping and mentoring your colleagues and they'll be helping and mentoring you

Our Service Desk Technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests.

Required Skills:

Strong interpersonal skills and a positive attitude: Our clients call us when they're at their worst, and your colleagues may be reaching out to you for help when they're under pressure.
Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans
Ability to stay organized and follow through to completion, with a high level of accuracy
CompTIA A+ within first 120 days of hire

Preferred Experience:

1+ years of experience with Microsoft Windows environments
1+ years of basic troubleshooting
1+ years of basic network experience, including setting up basic firewalls or switches
1+ years of Office 365 and/or Azure experience

Benefits:

Retirement Plan w/ Company Matching
Medical Insurance
Dental insurance
Vision Insurance
Life Insurance
Paid time off
Professional development assistance

Supplemental pay types:

Quarterly Bonus pay

Education:

High school or equivalent (preferred)

About Us:

TimbukTech. Inc. is the premiere computer network service provider in Canton, Macomb, and Washington communities. We build close relationships with our clients, small business in our communities, to eliminate their technology struggle. Our team cares about the wellbeing and success of the business we serve. We are currently seeking to grow our team of talented individuals.

Compensation:
$38,000-$54,000 depending on certifications