General Manager - Richmond, United States - Spotless Window Cleaning and Softwash Company

Description

Company Overview:

Spotless Window Cleaning & SoftWash Company (Spotless) provides window cleaning, pressure washing & softwashing, and gutter cleaning services to the local residential market in Richmond, VA (voted Richmond's #1 window cleaner in by Richmond Magazine) and to commercial customers across the state.

Our company was founded in 1962, and we take immense pride in our rich 60+-year history.

Spotless has enjoyed rapid growth during the past several years under new ownership, and our vision is to become Virginia's most admired and efficient one-stop provider of exterior cleaning services with a mission of brightening the day of each customer with service and quality that exceed expectations.

Our five core values guide how we work each day:
Safety, Integrity & Professionalism, Superior Customer Service, Best-in-Class Quality and Teamwork.


The Role:

We are hiring a General Manager ("GM") to run day-to-day operations for the company, reporting to the President of the Company.

This leader is highly motivated, professional and an organized problem-solver who ensures our field service operations run safely and efficiently through effective oversight of all technician/operations employees, customer service representative (CSRs), and sales personnel.

As the supervisor of line managers and service technicians, the GM is both strategic and maintains high attention to detail.

The GM is a selfless collaborator with other company managers and ownership, and upholds the highest integrity and professionalism.

You are a leader. You are a coach and mentor. You are trustworthy and honest. You're flexible and self-motivated. You manage multiple priorities _proactively_ like a pro. You make order out of chaos. You love improving processes and systems - large and small. You communicate accurately and with ease.

You are a teammate on a winning management team and enthusiastic about rolling up your sleeves with the front-line employees.

You want to join our "60-year old start-up".


Duties:

• Serves as daytoday lead for all field operations, and primary point of contact for Owners/President on daytoday operations.
• Direct management of field service supervisors, CSRs, sales staff, and front line technicians. Must have experience hiring/firing and directly managing at least 510 FTEs, including both line leaders and individual contributors.
• Ensure daily operations are maintaining a maximum safety culture.
• Monitor and maintain a positive environment for all employees.
• Formulate strategic and operational objectives.
• Manage business performance, budgets and examine/utilize financial data to improve productivity.
• Responsible for hiring, onboarding, training, coaching, and talent management.
• Acquire data to complete status update reports with proposed solutions to management team in a timely manner.
• Perform quality controls and monitor KPIs to enhance productivity
• Ensure operations supervisors, CSRs and sales personnel are appropriately trained and supported to perform their daytoday duties.

This responsibility includes, but is not limited to, the following activities:

• Ensure CSRs and sales personnel are aligned with operations on a daily basis and meeting quotas and performance metrics.
• Schedule book is aligned with resource capabilities.
• Assign technicians to jobs based on skillset needed.
• Stage company trucks and dispatch crews daily.
• Monitor crew routes compared to daily schedule and make intraday adjustments as needed/required.
• Perform quality checks on job sites and interact with customers to address concerns.
• Manage equipment service & maintenance, including the company's truck fleet.
• Purchase materials, plan inventory, and oversee warehouse efficiency.
• New hire and ongoing employee training/skills development
• Some nights, weekends, and outoftown work may be required.
• Other duties, as may be assigned.

Compensation and Benefits:

• Joining the senior management team of a growing company positioned for continued expansion.
• Competitive base salary starting at $90,000$100,000 per year, based on qualifications and experience.
• Performance bonus incentive plan, in addition to base salary. This will be based on Company Cash Flow or EBITDA and achievement of financial growth targets.
• Paid vacation (10 days) and company holidays (5 days).
• Assignment of company vehicle.
• A family atmosphere where ownership cares about your success.
• A fun team environment that celebrates victories.

Job Requirements

• Have a positive, cando attitude and unwavering honesty/integrity/professionalism.
• Be an early riser that can report to work before the operations staff and diligently prepare to win the day in the field.
• Be extremely customerfocused.
• Have clear and proactive communication skills, both verbal and written, to internal employees and external customers, preferably with a base level of conversational Spanish.
• Have high attenti