Express Service Advisor - Fontana, United States - Fontana Chrysler, Dodge, Ram, Jeep
Description
Overview:
- The E
xpress
Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary pointofcontact for express repair matters, the
Express
Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Express Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
In addition to competitive pay, we offer our employees
:Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
- Maintain an Excellent CSI (Customer Satisfaction Index) a Must
- Assist customers with their express service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned.
Qualifications:
- 12 years' experience preferred but not necessary (Auto Dealership Preferred).
- Broad scope of automotive mechanical/electrical knowledge.
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problemsolving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Unrestricted California Driver's License and clean driving record.
- Able to drive both automatic and standardtransmission vehicles.
- Basic computer and internet skills.
- Product knowledge a PLUS
- Willingness to learn.
- Ability to multitask and follow tasks as assigned.
- Professional appearance and work ethic.
- Self-Starter and Self-Motivator.
- Ability to work well in a process driven environment.
- Bilingual a PLUS
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