Jobs
>
Huntsville

    full-time guest services representative - Huntsville, United States - U.S. Space & Rocket Center

    U.S. Space & Rocket Center
    U.S. Space & Rocket Center Huntsville, United States

    1 month ago

    Show more Collapse job
    Default job background
    Full time
    Description
    Full-Time Guest Services Representative

    Mission and Scope

    The purpose of this position is to provide prompt, courteous, and professional service to guests, trainees, and employees in a manner that reflects the Mission, Vision, and Spirit of the U.S. Space & Rocket Center.

    The position reports to the Museum Operations Manager but actively participates as a part of a team that includes guest services and theater operations. This team effort is to broadly organize, plan, and execute the mission for the U.S. Space and Rocket Center.

    Qualifications

    Education: High School diploma or equivalent.

    Experience:
    • Some experience working with the public is strongly desired.
    • Must have excellent verbal and written communication skills.
    • 3-6 months experience handling cash and operating a cash register in a guest service environment preferred.
    Behavioral and Performance Skills: Candidates must be organized, responsible, ethical, lively, energetic, and charismatic.

    Requires day and evening shifts and must be able to work weekends.

    Position Duties

    Museum Ticketing

    1. Process admission accommodations for daily guests in an accurate and timely manner ensuring that guests receive quality and professional service.
    2. Meet or exceed the expectations of the Museum Operations Manager for the accuracy and security of cash transactions.
    3. Fulfill membership orders in a timely manner.
    4. Ensure that the ticket desk is opened and closed in accordance with the museum operating hours.
    5. Ensure that kennels, strollers and wheel chairs are well-maintained, in proper working condition, and secured at the end of the business day.
    6. Respond to, and whenever possible, resolve guest's questions and complaints promptly both in-person and over the phone in a manner that reflects the Mission, Vision, and spirit of the U.S. Space & Rocket Center.
    7. Meet or exceed the expectations of the Museum Operations Manager for the accurate and timely completion of related tasks and assignments.
    8. Meet or exceed the expectations of the Museum Operations Manager for providing guests with a quality museum experience, including exemplary operation of all museum simulators.
    9. Maintain a tidy work environment at the ticket desk, e.g. removal of trash, filling and organizing of sales brochures.
    10. Other duties as assigned, e.g. mascots, driving small electric vehicles
    Concessions
    1. Operate the Theater concession stand in an accurate and timely manner and follow written procedures and State Health regulations.
    2. Meet or exceed the expectations of the Museum Operations Manager for the accurate and timely completion of related tasks and assignments.
    3. Collect tickets promptly from guests entering the theater ensuring they are at the correct presentation.
    4. Respond to, and whenever possible, resolve guests' questions and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of the U.S. Space & Rocket Center.
    5. Maintain a clean, organized, and safe work environment by conducting thorough cleanings of the theater & surrounding areas before & after movies.
    Museum Exhibits and Simulators
    1. Meet or exceed Rocket Center professional and safety standards for the safe, effective, and efficient operation of all simulators (museum and outside simulators).
    2. Perform safety checks, and complete required checklists proper to opening simulators to ensure correct and safe operation. Ensure simulators are operated correctly and on schedule.
    3. Report any simulator problems or malfunctions to the Simulation Technical staff promptly.
    4. Meet or exceed the expectations of the Museum Manager and Assistant Manager for providing guests and trainees with a quality and safe simulator experience.
    5. Facilitate daily activities for groups of all ages in an enthusiastic and professional manner
    6. Continuously patrol the museum area and promptly assist guests and answer questions.
    7. Maintain a clean, organized, and safe working environment for guests, trainees, and employees.
    The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position.

    General Requirements
    1. Willingness to learn and grow
    2. Interpersonal skills to work as an integral part of a team
    3. Must possess a valid driver's license & appropriate references
    4. Appropriate interpersonal/personal boundaries
    5. At least 16 years of age
    6. Maturity of judgment and behavior
    7. Accepts full responsibility for their actions and how these may affect others
    8. Adherence and participation in the Center's Safety Program
    Professional Standards
    1. Understands and follows all policies & procedures
    2. Maintains high standards for work areas and appearance, maintains a highly professional manner with others, and understands that honesty & ethics are essential
    3. Ensures that excellent guest service is maintained with each guest
    4. Maintains a positive attitude toward the position & the company and appreciates that promptness and attendance at work is a part of sustaining a professional relationship
    Physical Requirements of the Position

    This position has the following special requirements:
    1. Standing for long periods (6-9 hrs.) or for the duration of the shift assisting Operating ticket desk and cash register.
    2. Bending, kneeling, reaching to store & retrieve supplies, assisting guests, and lifting items weighing up to 50 pounds to waist height.
    3. Talking and hearing to communicate with supervisors, guests, co-workers, and trainees.
    This position involves working in both a climate-controlled environment and outside where exposed to various weather conditions and changing temperatures.This position deals extensively with the public, trainees of all ages, and employees throughout the organization.

    Teamwork Standards
    1. Takes an interest and initiative in the development of the Department's team.
    2. Maintains pleasant and professional relationships with co-workers & assists as needed.
    3. Remains positive about the team and facilitates an optimistic approach to the resolution of issues.
    4. Maintains productive, effective, and professional relationships with all departments.
    5. Adherence and participation in the Center's Safety Program
    The employee is responsible for working safely and keeping his/her workplace safe.

    The U.S. Space & Rocket Center is an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

    We have other current jobs related to this field that you can find below

  • SAIC

    Field Service Representative

    2 weeks ago

    SAIC Huntsville, United States

    Description · SAIC is seeking a dedicated and experienced Aviation Mission Planning System (AMPS) Field Service Representative (FSR) to join our team in Huntsville, AL. · This role involves providing classroom instruction, technical support, and help desk services. FSR shall pro ...

  • Lockheed Martin

    Field Service Representative

    1 week ago

    Lockheed Martin Huntsville, United States

    · Description:Field Service Technician (FST) located in the Taiwan in support of the HIMARS program. This is an international unaccompanied extended duty assignment in which the candidate will advise and assist with the maintenance, repair, and operation of the HIMARS FMTV (Fami ...

  • Signature Flight Support Corporation

    Customer Service Representative

    2 weeks ago

    Signature Flight Support Corporation Huntsville, AL, United States Part time

    · Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuit ...

  • Banfield Pet Hospital

    Client Services Representative

    3 weeks ago

    Banfield Pet Hospital Huntsville, United States Full time

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. · l · ...

  • Circle K Stores, Inc.

    Customer Service Representative

    3 weeks ago

    Circle K Stores, Inc. Huntsville, United States

    Store : 6278 University Dr NW, Huntsville, Alabama 35806 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challeng Customer Service Representative, Cus ...

  • Circle K Stores, Inc.

    Customer Service Representative

    3 weeks ago

    Circle K Stores, Inc. Huntsville, United States

    Store : 11040 Memorial Pkwy SW, Huntsville, Alabama 35803 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challen Customer Service Representative, Cus ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Huntsville, United States

    Store : 1582 Hwy 72 E, Huntsville, Alabama 35811 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work Customer Service Representative, Cus ...

  • EOS Defense Systems USA, Inc

    Field Service Representative

    3 weeks ago

    EOS Defense Systems USA, Inc Huntsville, United States

    Job Description · Job DescriptionField Service Representative · It is an exciting time to a be a part of EOS · Are you looking for a career that will challenge you, offers limitless growth, and provides you with the opportunity to work on unique projects? We want to hear from you ...

  • Heart of the Valley YMCA

    Membership Service Representative

    3 weeks ago

    Heart of the Valley YMCA Huntsville, United States

    · The Southeast Family YMCA is looking for Membership Service Representatives to provide excellent customer care to YMCA Members and Guests. · Membership Service Representative deliver excellent service to all members, guests, and program participants. They respond to member an ...

  • Enterprise Truck Rental

    Customer Service Representative

    2 weeks ago

    Enterprise Truck Rental Huntsville, United States

    **Customer Service Representative - Bracebridge/Huntsville** · **Job ID** Bracebridge, ON **Overview** · The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, s ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Huntsville, United States

    Family Dollar WINCHESTER PIKE NW [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...

  • Cleartrackhr

    Customer Service Representative

    1 week ago

    Cleartrackhr Huntsville, United States

    **Customer Service Representative** · Client Services Huntsville, Alabama Minimum Experience **Entry-level** CUSTOMER SERVICES REPRESENTATIVE · We are looking for a highly motivated, individual who enjoys building relationships and assisting clients with finding solutions to th ...

  • WellStone

    Customer Service Representative

    1 week ago

    WellStone Huntsville, United States

    ** Customer Service Representative** · **Job Category****:** 044 employee (non police) **Requisition Number****:** CUSTO002411 Showing 1 location **Job Details** · **Description** · WellStone is North Alabamas most comprehensive behavioral healthcare provider serving over 13,0 ...

  • Alabama Credit Union

    Member Service Representative

    4 days ago

    Alabama Credit Union Huntsville, United States

    ** Member Service Representative** · **Job Category****:** Operations/Service **Requisition Number****:** MEMBE001845 Showing 1 location **Job Details** · **Description** · At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in l ...

  • Lakeland Industries

    Customer Service Representative

    1 week ago

    Lakeland Industries Huntsville, United States

    At Lakeland Industries, our number one priority is creating protective garments that protect people from fire, hazardous chemicals, and diseases, throughout the world. We design and manufacture a wide variety of technologically advanced protective clothing for workers in a number ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Huntsville, United States

    Store : 540 Jordan Lane NW, Huntsville, Alabama 35805 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Cus ...

  • SAIC

    Field Service Representative

    1 week ago

    SAIC Huntsville, United States

    · SAIC is seeking a dedicated and experienced Aviation Mission Planning System (AMPS) Field Service Representative (FSR) to join our team in Huntsville, AL. · This role involves providing classroom instruction, technical support, and help desk services. FSR shall provide operati ...

  • Mr. Electric

    Customer Service Representative

    1 day ago

    Mr. Electric Huntsville, United States

    Are you looking for a job that will challenge your communication skills and allow you to make a difference in people's lives? · Do you like interacting with homeowners and helping to create safer homes? · If so, you're in luck Mr. Electric is looking for customer service represe ...

  • Lakeland Industries

    Customer Service Representative

    14 hours ago

    Lakeland Industries Huntsville, United States

    Job Description · Job DescriptionAt Lakeland Industries, our number one priority is creating protective garments that protect people from fire, hazardous chemicals, and diseases, throughout the world. We design and manufacture a wide variety of technologically advanced protective ...

  • BBA Aviation Plc.

    Customer Service Representative

    2 weeks ago

    BBA Aviation Plc. Huntsville, United States Part time

    Job ID 10578Date Posted 05/31/2024Location Huntsville, AlabamaAirport Huntsville Int'l AirportCompany Signature Flight Support LLCJob Type Part timeJob Level Standard · Job Description · Signature Aviation is a market leading global aviation services provider with over 220 loca ...