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Customer Service Team Leader - Wolverine Lake, United States - Matrix Innovations
Description
Team Leader Customer Service (m/f/d) at Wolverine LakeWe are currently seeking a full-time Team Leader (m/f/d) to coordinate and lead our service teams at our Leipzig location
Your responsibilities will include:
- Managing and developing a customer service team, both onsite and virtually
- Conducting team meetings, trainings, and coaching sessions
- Implementing project requirements according to the guidelines of project management and the shared goals of the company and client
- Ensuring quality in service, consulting, and sales conversations
- Resource management to ensure the quality and quantity of project processes
Your profile:
- Commercial education or equivalent qualification
- At least 3 years of experience in team leadership
- Experience in service centers, sales, or customer contact
- Strong customer and employee orientation
- Proficient in Microsoft Office
- Excellent communication skills and strong reading comprehension
- Fluent in German
Our offer:
- Competitive monthly salary plus bonuses
- Flexible, remote work options from home or the office
- Flexible working and vacation hours
- Unlimited vacation days and flextime
- Short decisionmaking processes and the opportunity to make an impact with your own ideas
- Technical equipment provided for your tasks
Benefits:
- Remote work: Choose between working fully remote or a 50/50 mix of remote and office work in Leipzig.
- Flexible working hours: We understand the importance of balancing work and personal life, so we strive to accommodate your schedule.
- Paid training: We
