Supervisor - South Coast Plaza - Costa Mesa, United States - Pop Mart Americas Inc.

Pop Mart Americas Inc.

Verified Company

Costa Mesa, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Supervisor/Keyholder - South Coast Plaza - Orange County, CA (On-site)
POP MART, founded in 2010 (

SEHK:
9992), is a market-leading entertainment company and a global champion of designer toy culture.

Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world.

With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are in search of a
Supervisor/Keyholder for our store at South Coast Plaza in the state of California to contribute to our continuous expansion across the United States.

This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store.

This person needs to have a strong attention to detail and are an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager.

The position reports to & receive functional guidance from the Store Manager.

What You Will Achieve

Manage a team of Brand Associates setting expectations, goals, and develop talent
Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
Maintain a clean, organized, and safe store environment for customers, employees, and store products
Strong ownership on inventory management
Set high store standards that reflects company brand image, values, and culture
Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
Support company on marketing events such as in store events, Popup events, conventions, new store openings
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
Drive sales of company key products such as Blind boxes, MEGA, and accessories
Must be able to work flexible hours including nights, weekends, holidays

What You Will Need

Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers to deliver great customer experience
More than 2 years of store leadership experience in customerfacing retail
High level of ethics, values, integrity, and trust
Experience working independently in an ambiguous environment with mínimal supervision
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
Ability to adapt to a fastpaced environment and implement new standardization directives
High School Diploma
Ability to speak or understand multiple languages is a plus

What We Offer

Marketcompetitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide onthejob training to ensure employees are equipped with the most uptodate skill sets and knowledge
Career development: we work with you to advance your career through shortterm assignments, and new experiences, etc.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Pay:
$ $21.00 per hour

Benefits: