- Customer Centric. You prioritize the needs of our customers, ensuring exceptional service delivery and consistently strive to exceed their expectations.
- Data Obsessed. Data excites you, and you consistently leverage it to inform and support decision making.
- Strategic Thinker. You possess the ability to think critically, analyze complex situations, and develop innovative strategies to drive the success of our claims organization.
- Collaborative. You thrive in a collaborative environment, fostering strong relationships with internal and external stakeholders to achieve common goals.
- Resilient. You remain composed and adaptable in the face of challenges, demonstrating resilience and the ability to navigate through ambiguity.
- Results-Driven. You have a track record of achieving measurable results, setting ambitious goals, and driving performance to meet and exceed expectations.
- Empowering Leader. You empower and inspire your team, providing mentorship, guidance, and support to help them reach their full potential.
- Analytical. You have strong analytical skills, using data-driven insights to make informed decisions and drive continuous improvement.
- Ethical. You demonstrate high ethical standards and integrity in all aspects of your work, maintaining trust and transparency in your interactions.
- And did we mention, a sense of humor. Claims are hard enough as it is.
- Provide strategic leadership, vision, and direction for the Claims organization
- Manages complex claim files and manages personnel in the unit to assure claim processing in a prompt, professional and efficient manner in accordance with company guidelines and procedures
- Manages the use of independent adjusters and maintains the approved list of vendors
- Manage litigation, rental, subrogation, and salvage to ensure cost effective returns
- Furnish appropriate weekly and monthly management reports
- Ensure Large Loss Reports and Reinsurance Reports are completed as needed
- Collaborate closely with the dedicated Account Manager to ensure the organization is consistently exceeding the client's expectations, developing a strong client relationship
- Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction
- Establish and maintain an effective structure and staffing that aligns with current and future organizational needs
- Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement
- Drive operational efficiencies and process improvements through proprietary claim systems
- Develop an enhanced operating model for U.S. Claims focusing on strategic priorities and performance
- Advance and enforce clear, consistent, and compliant policies, procedures, and processes for claims handling
- Lead and motivate a high-performing claims team focused on industry-leading service; providing guidance, mentorship, and technical expertise to the claims staff
- Ensure compliance with regulatory requirements and maintain best practices
- Collaborate with global claims departments and other stakeholders to align strategies and initiatives
- Support and communicate claim philosophies while building strong customer relationships
- Develop and execute a talent acquisition and retention strategy to attract and retain top talent in the claims department
- Stay abreast of industry trends and emerging technologies relevant to claims management and recommend their integration where appropriate
- 15 years of on-point technical experience managing teams of 75 or more employees
- 20 years minimum in P&C claims
- Experience building and iterating on process and technology in a fast paced environment
- Extensive knowledge of litigated commercial property claims
- Deep understanding of coverage and contracts with emphasis on risk transfer
- Ability to synthesize and draw conclusions from data sets; action on the data and drive results
- Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of Claims professionals (in a remote environment preferred)
- Experience collaborating with an executive team to plan and execute on strategy
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized
- Generous family leave policy
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
-
Director Property Tax
3 weeks ago
Altus Group Atlanta, United StatesJob Category Property Tax Consulting Pay Grade Range $118, $275,490.00 Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors includ ...
-
Property Management Director
3 weeks ago
JBA International Atlanta, United StatesThe goal of this position is to facilitate the efficient, effective and progressive functioning of our property management systems. You will have ultimate responsibility for · the performance of the company, as well as manage, motivate and assist Property · Managers/Assistant Pro ...
-
Claims Director, Property
6 days ago
Reserv Claims Analysis LLC Atlanta, United StatesAbout Reserv · Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai ...
-
Claims Director, Property
3 weeks ago
Reserv Atlanta, United StatesJob Description · Job Description · About Reserv · Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is ve ...
-
Director Property Tax
3 weeks ago
Altus Group Atlanta, United StatesJob Category Property Tax Consulting Pay Grade Range $118, $275,490.00 Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors includ ...
-
Managing Director, National Property
1 week ago
THE TRAVELERS INDEMNITY COMPANY Alpharetta, United StatesWho Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture th ...
-
Managing Director, National Property
5 days ago
Travelers Canada Alpharetta, United StatesManaging Director, National Property page is loaded · Managing Director, National Property · Apply · remote type · Hybrid · locations · GA - Alpharetta · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · R-33068 · Who Are We? · Taking care ...
-
Managing Director, National Property
1 week ago
Travelers Canada Alpharetta, United StatesManaging Director, National Property page is loaded · Managing Director, National Property · Apply · remote type · Hybrid · locations · GA - Alpharetta · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · R-33068 · Who Are We? · Taking care ...
-
Director Of Property Claims
2 weeks ago
Central Mutual Insurance Company Alpharetta, United States Full timeLocation: Hybrid Work Model · Central's Director of Property Claims heads our property line. This individual plays a critical role in achieving our mission in Claims to deliver exceptional hospitality to our policyholders, achieve optimal claim outcomes and operate with a high de ...
-
Marketing Director, Property Support
6 days ago
Herschend Entertainment Company, LLC Peachtree Corners, United StatesFor seven decades, Herschend Enterprises, a family of companies focused on family entertainment has operated with the purpose to bring families closer together by Creating Memories Worth Repeating, and today is considered the largest family-owned themed attractions corporation. · ...
-
Marketing Director, Property Support
5 days ago
Herschend Family Entertainment Peachtree Corners, United StatesFor seven decades, Herschend Enterprises, a family of companies focused on family entertainment has operated with the purpose to bring families closer together by Creating Memories Worth Repeating, and today is considered the largest family-owned themed attractions corporation.Mo ...
-
Director of Finance-Hotel Property
1 week ago
Jobot Stone Mountain, United States4+ years of experience with a hotel required-Paid Relocation /Top Compensation/Great Benefits and Perks · This Jobot Job is hosted by: Tesa Harris · Are you a fit? Easy Apply now by clicking the "Apply Now" button · and sending us your resume. · Salary: $100,000 - $150,000 per ...
-
Sponsored Property Analyst
3 weeks ago
Georgia Tech Atlanta, United StatesApply for Job Job ID Location Atlanta, Georgia Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job About Us · Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to ...
-
Sr. Program Analyst
3 weeks ago
Bristol Bay Native Atlanta, United States Full timeEagle Global Scientific is working with CDC/NCIRD's Influenza Division to provide serves in support of their mission of providing laboratory and epidemiology surveillance and technical assistance to state, national and international health entities and ministries throughout the w ...
-
Director of Marketing
2 days ago
Dominium Atlanta, United States Full timeDominium is helping tackle the affordable housing crisis – and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable ...
-
Research Associate I
3 weeks ago
InsideHigherEd Atlanta, United States Administrative Jobs ,Job Title: Research Associate I - Contracting Officer · Location: Atlanta, Georgia · Regular/Temporary: Regular · Full/Part Time: Full-Time · Job ID: 272376 · About Us Overview · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, ...
-
Property Manager, Real Estate
5 days ago
Forward Air Atlanta, United States Full timeJob Description: · Forward is seeking a Property Manager, Real Estate, that will be key to the company's continued growth. They will work collaboratively with both internal and external stakeholders to ensure the real estate property needs are being managed throughout the lease l ...
-
Director, Franchise Operations
2 weeks ago
Wyndham Hotel Group Atlanta, United States Full timeWyndham Hotels & Resorts is now seeking a Director, Franchise Operations - Georgia to join our team. · Why Wyndham? · By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel fran ...
-
ML Property Group Atlanta, United StatesPosition: Senior Community Manager · Department: Management · Job Status: Full Time · Reports To: Director of Operations · Amount of Travel Required: 10-15% · Positions Supervised: Assistant Community Manager, Leasing Consultant, Maintenance team · POSITION SUMMARY · The Senior C ...
-
Senior Manager Accounting
1 week ago
Davidson Hospitality Atlanta, United States Regular Full timeOverview · The Senior Manager Accounting Transitions is responsible for supporting the process of transitioning hotels to and from Davidson management. They will develop all processes, ensure the allocation of sufficient resources, coordinate with other departments, and be the p ...
Claims Director, Property - Atlanta, United States - Reserv
Description
Job Description
Job DescriptionAbout ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the roleAs Director of Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our COO & Co-Founder and will oversee a Claims team specializing in commercial property claims for a high-profile client. You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing (compliant) internal policies and procedures. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will guarantee exceptional service delivery, customer satisfaction, and the identification opportunities for improvement. The ideal candidate is excited about working through and designing process that supports the quickest claim resolution with the best outcome. In addition, they will collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.
Who you areWe need you to do all the things typical to the role:
Requirements
Benefits:
Additionally, we will
At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you