Administrative Assistant - Mesa, United States - Prodigy Healthcare

Description

We are a team of about 50 dedicated professionals, helping to rehabilitate clients who are referred by various courts and government agencies in Arizona and California.

Our clients are individuals who are going through rehabilitative programs, mostly misdemeanors, and individuals making the transition back into society.

• Be the friendly first point of contact for clients, getting their questions answered and issues quickly resolved.
• Answer a high volume of inbound telephone calls, through a routed system.
• Handle sensitive material in a confidential manner, always protecting the confidentiality of clients as defined by HIPAA.
• Demonstrate respect and regard for the dignity of all visitors / clients and fellow employees to ensure a professional, responsible, and courteous environment.
• Ensure that clients are compliant with court requirements and the proper notations are in their file.
• Schedule appointments for clients with thorough and accurate data.
• Help clients understand various options and complementary programs available to them through Prodigy.
• Help support Prodigy's mission to, "_Improve public safety by employing evidencebased practices and life changing experiences through supervision and cognitive behavioral education and treatment._"
• Represent the organization, in a positive manner, in its relationships with other agencies, organizations, and groups in the community.
• Contribute ideas and feedback to help make the client experience better.
• Foster positive working relationships and work effectively as part of the team.

• Positive attitude and eagerness to help clients.
• Multitasking in a highvolume, fastpaced environment.
• Gowiththeflow cando approach.
• Ability to stay cool under pressure & tight deadlines.
• Display sound judgment in ambiguous conditions.
• Use deductive reasoning to efficiently manage client and company needs.
• Verbal Deescalation and conflict resolution.
• Excellent attention to detail.
• Microsoft Word, Outlook / Webmail, Excel, IP Phone Systems, and Clinical Systems / Databases.

• Pass a criminal background investigation by the company
• Successfully complete a preemployment drug test.
• Compliance with all requirements of the company substance abuse policy.

• Work side by side with passionate, purposeful people
• Behavioral health treatment is our DNA and we pride ourselves on having the best
• Ability to make a big impact on a growing organization and drive your own career
• Internal and external professional development, coaching, and continuous education opportunities

Prodigy Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

• Scheduling: 2 years (preferred)
• Inbound/

• Spanish (preferred)