Implementation Manager - Clearwater, United States - Datex

Datex Clearwater, United States

6 days ago

Description

The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients worldwide.

In partnership with Project Manager, Scrum Master and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to the clients.

*Important - You must reside in the United States to qualify for this role.

Role and Responsibilities

Leading requirement discovery
Facilitating solutions design
Training clients
Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
Providing oversight of the technical items delivered by the Technical Associates
Testing of technical solutions in the customer environment
Accountability for the success of client Go Live either on-site or remotely
Assigning tasks and providing training to the Technical Associates
Acting as a client consultant to advise clients in best practices and efficiencies
Assisting the Director and other departments with Process Improvement initiatives
Ensuring all artifacts are stored in the DevOps project for the client
Potentially acting as the Product Owner for a specific Client Delivery Team
Potential working toward specializing in work for customers from a specific industry

Preferred Skills

Prior experience in implementing WMS or TMS or other Supply Chain related software
Ability to build and maintain collaborative relationships with department members and clients
Experience in the warehousing industry
Knowledge of Agile work practices
Requirement Effort Analysis
Technical Solution Analysis
Business Process Analysis
Gap Analysis
Quality Control
Client Training
Project Time-Tracking
Knowledge of:

SQL
SQL Report Services
Workflow
XML
Technical Documentation
Microsoft Office

Requirements

Qualifications

Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation
Superior communication skills - ability to communicate clearly and concisely in both verbal and written mediums
Willing to travel 25% of the time during employment

This descriptive document is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

Benefits

Medical, Vision, Dental and Life/Disability Insurance available
Paid Time Off and Paid Holidays
401K
Supportive leadership environment

Not only does Datex Inc. accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace

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