Patient Care Coordinator - Berkeley, United States - Hallowell Todaro ADHD Center

Description

About us

Hallowell Todaro is an ADHD-support organization providing all services associated with ADHD under one roof: assessment, medication management, coaching, therapy, and education.

Our mission is to reframe the diagnosis of ADHD as a brain difference - one often accompanied by unique gifts.

This philosophical and therapeutic approach drives our treatment strategy; a framework of strength-based counseling and coaching services designed to minimize the challenges of ADHD while surfacing the gifts.

This role will ultimately be part
- to full-time and in person at the Mountain View location.


JOB SUMMARY

Under the supervision of the Operations Director and the Medical Director of Hallowell Todaro ADHD Center and guided by policies and procedures of the same, the Patient Care Coordinator assists in the delivery of care in person and via Telehealth to patients at Hallowell Todaro Center.

This position will support the medical team.

They are required to learn and be able to assist in all functions of the practices to include back and front office including reception, prescription and service preauthorization.

The employee is expected to consistently project a professional and courteous demeanor, helps establish and maintain the highest service standards for the practice and complies with the center's telephone standards.

Excellent communication and organization skills are paramount.

The Patient Care Coordinator will play a critical role in the patient & staff experience including but not limited to:1) optimizing clinic flow

2) providing cross-coverage during high volume periods and staff leaves

3) being the main contact and triage point for all medical team patients

4) playing key role in coordinating patient and provider communication in a timely and responsive manner

5) working directly with the Operations Director and the Medical Director to build out infrastructure and developing protocols to support both current patient care treatment programs, as well as future treatment modalities such as ketamine and other psychedelic interventions,

6) and working collaboratively with the team to create a patient centered environment.

7) On site work with rooming and vitalizing patients which likely will require periodic flexible working hours.


DUTIES & ESSENTIAL JOB FUNCTIONS

• Performs all client service duties including but not limited to, answering phone calls, scheduling, billing, communicating with pharmacies/insurance companies.
• Performs routine clinical functions, including but not limited to vital signs, height, weight, and documentation of chief complaints.
• Updates electronic medical record.
• Participates in all staff meetings
• Assists physicians and nurse practitioners and patients in preparation for various forms of patient care.
• Monitors patient flow in and out of the center.
• Obtains medication authorizations from insurers for medication.
• Maintains open communication and facilitates continuity of care for patients and/or family with members of the health care team through phone contact, verbal interaction and /or written correspondence through the electronic medical record or other communication mediums.
• Demonstrates courtesy, common sense, and followthrough in all telephone communications, maintaining the center's telephone standards.
• Fosters/maintains positive public relations (patients, family, visitors and staff). Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive
• Reviews and performs first screening of referrals to determine appropriateness
• Complies with all infection control policies
• Complies with all legal and regulatory statutes

SERVICE STANDARDS

• Demonstrates service excellence by following the Hallowell Todaro Center's standards.

These include but are not limited to:

personal appearance, acknowledging and greeting all patients and families, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues. Exhibits tact and professionalism in difficult situations.
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Adheres to HIPAA sta