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Applicant Pool Only
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Navajo Tribal Utility Authority Fort Defiance, United StatesMINIMUM QUALIFICATIONS REQUIRED: · High School Diploma or GED Certificate. · Bachelor's Degree: Electrical Engineering, Civil Engineering, Natural Gas Engineering, Renewable Engineering. · 2-3 years of experience in Electric, Gas, Water/Wastewater, or Renewable Operations. · ...
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Navajo Tribal Utility Authority Fort Defiance, United StatesJob Description · Job DescriptionMINIMUM QUALIFICATIONS REQUIRED: · High School Diploma or GED Certificate. · Post-Secondary Education in Chemistry or Biology is preferred. · Achieve within 3 years of employment, Level 1 Arizona Department of Environmental Quality (ADEQ) certific ...
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Applicant Pool Only
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Navajo Tribal Utility Authority Fort Defiance, United StatesJob Description · Job DescriptionMINIMUM REQUIRED QUALIFICATIONS: · High School Diploma or GED Certificate · Vocational/Specialized Training in AutoCAD, Engineering, and/or Surveying · 2 - 3 years of experience in drafting, staking, and surveying · 2 - 3 years of experience with ...
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Applicant Pool Only
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Navajo Tribal Utility Authority Fort Defiance, United StatesJob Description · Job DescriptionMINIMUM QUALIFICATIONS REQUIRED: · High School Diploma or GED Certificate · Associates' Degree in Business Administration or Office Administration. · 3-5 years' Administrative experience. · 3-5 years' experience in Computer Systems. · Proficient i ...
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Applicant Pool Only
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Navajo Tribal Utility Authority Fort Defiance, United StatesJob Description · Job DescriptionMINIMUM QUALIFICATIONS REQUIRED: · High school Diploma or GED Certificate. · 6 months - 1 year of retail sales, customer service or telecommunications experience. · Aptitude to learn communication products and services. · Ability to work independe ...
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Applicant Pool Only
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Navajo Tribal Utility Authority Fort Defiance, United StatesJob Description · Job DescriptionMINIMUM QUALIFICATIONS REQUIRED: · High School Diploma/GED Certificate · Associates Degree preferred · 1 year customer service experience · Payment processing experience preferred · Ability to communicate in the Navajo Language preferred. · Must ...
Applicant Pool Only - Fort Defiance, United States - Navajo Tribal Utility Authority
Description
MINIMUM QUALIFICATIONS REQUIRED:
High School Diploma/GED Certificate
Associates Degree preferred
1 year customer service experience
Payment processing experience preferred
Ability to communicate in the Navajo Language preferred.
Must be able to type 30 words per minute and pass a script reading test
Valid Driver's License (subject to motor vehicle record review).
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
Address basic customer issues such as general inquiries, non-technical questions, password recover, website navigation assistance and basic how-to questions.
Provides front-line and first tier responses to customer inquiries. Follows-up and ensures that customer issues are handled effectively.
Answers phone calls and emails, ascertains the nature of the request and responds and resolves.
Manages large amounts of inbound calls in a timely and efficient manner while maintaining a high level of customer satisfaction.
Builds sustainable relationships and engage customers by going the extra mile.
Identified customers' needs, clarify information, research every issue and provide solution and/or alternative to customer needs.
Routes calls to appropriate resource within NTUA based on defined operational processes.
Meets personal/team qualitative and quantitative targets.
Completes call logs where available.
Keeps records and documentation of customer interactions or transactions, including detail of inquiries, complaints, or comments and actions taken to resolve.
Maintains records in accordance with established policies and procedures and audit guidelines.
Performs other duties as assigned.
This announcement will close on
Sunday, June 30, 2024, visit to apply. The online NTUA Employment Application must be completed for consideration. If you have any questions, please call NTUA Human Resources @
Navajo Preference
Navajo Veteran Preference
This institution is an equal opportunity provider and employer.