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Fort Defiance

    Applicant Pool Only - Fort Defiance, United States - Navajo Tribal Utility Authority

    Navajo Tribal Utility Authority
    Navajo Tribal Utility Authority Fort Defiance, United States

    5 days ago

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    Description

    Job Description

    Job Description

    MINIMUM QUALIFICATIONS REQUIRED:

    High school Diploma or GED Certificate.

    6 months - 1 year of retail sales, customer service or telecommunications experience.

    Aptitude to learn communication products and services.

    Ability to work independently without close supervision.

    Self-motivation to achieve targets needed to attain monthly goals.

    Strong communication skills.

    Ability to provide high levels of customer service and interact positively with customers to offer sales solution for communication needs.

    Ability to reconcile/ balance cash registers.

    Good decision-making skills.

    Bilingual skills in Navajo/English

    Valid Driver's License required (subject to motor record review).


    JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

    Qualify customers and sell products and services in order to achieve attainment of all net sales and revenue goals.

    Demonstrate and communicate service and device feature functionality, billing procedures and equipment usage to each customer.

    Perform outbound calls to proactively follow-up with customer after the sales to guarantee product and customer satisfaction.

    Provide basic troubleshooting and customer service support for questions.

    Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party vendor and basic handset and/ or system upgrades.

    Thorough understanding of industry-wide wireless products and services.

    Working knowledge of billing and support systems as well as Microsoft Office suite.

    Strong background in retail sales, distribution and merchandising.

    Performs other duties as assigned or requested.


    Navajo Preference

    Navajo Veteran Preference

    This institution is an equal opportunity provider and employer.


    This announcement is for an Applicant Pool to be used by all NTUA Wireless Stores. This announcement will close on Thursday, June 30, 2022, visit to apply. The online NTUA Employment Application must be completed for consideration. If you have any questions, please call NTUA Human Resources @

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