Front Desk Associate - Boston, United States - Bark Boston, LLC.

Bark Boston, LLC.

Verified Company

Boston, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are seeking a highly organized and professional Front Desk Associate to join our team at Bark Boston.

As the Front Desk Associate, you will play a crucial role in ensuring the smooth operation of our facility by managing administrative tasks, providing excellent customer service, and overseeing day-to-day facility activities.

This position requires someone who is punctual, detail-oriented, passionate about dogs, and capable of delivering outstanding customer experiences even in high-pressure situations.

Responsibilities:

Greet clients warmly and assist with checkin and checkout procedures for their furry companions.
Manage scheduling and reservations using our booking system, ensuring accurate and efficient coordination of daycare services.
Maintain cleanliness and organization in the office area, including filing paperwork, restocking supplies, and keeping records uptodate.
Collaborate with the staff to ensure seamless communication and coordination between the office and the daycare areas, and facility activities.
Address any client concerns or issues promptly and professionally, striving to exceed their expectations and resolve conflicts with professionalism and empathy.
Assist in coordinating special events, promotions, or community outreach efforts as needed.
Remain calm and composed under pressure, handling any unexpected challenges or emergencies with efficiency and professionalism.
Foster a positive and welcoming environment for both clients and staff, embodying our commitment to providing exceptional care for dogs and their owners.

Qualifications:

Previous experience in office management, customer service, or a related field is preferred.
Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Passion for dogs and a genuine love for working with animals.
Proven ability to deliver outstanding customer service and handle client interactions with professionalism and empathy.
Proficiency in computer skills, including experience with booking software, Microsoft Office, and basic accounting principles.
Ability to work independently as well as part of a team, with a positive attitude and willingness to pitch in where needed.
Flexible schedule availability, including the ability to work weekends or evenings as required by the needs of the business.

Benefits:

Competitive hourly wage of $18 $25 per hour depending on skill level and experience
Opportunities for advancement and professional development within the company
A fun and supportive work environment surrounded by adorable dogs
Potential for additional perks and incentives based on performance