Front Desk Associate - Boston, United States - Bark Boston, LLC.

Description

As the Front Desk Associate, you will play a crucial role in ensuring the smooth operation of our facility by managing administrative tasks, providing excellent customer service, and overseeing day-to-day facility activities.

This position requires someone who is punctual, detail-oriented, passionate about dogs, and capable of delivering outstanding customer experiences even in high-pressure situations.

• Greet clients warmly and assist with checkin and checkout procedures for their furry companions.
• Manage scheduling and reservations using our booking system, ensuring accurate and efficient coordination of daycare services.
• Maintain cleanliness and organization in the office area, including filing paperwork, restocking supplies, and keeping records uptodate.
• Collaborate with the staff to ensure seamless communication and coordination between the office and the daycare areas, and facility activities.
• Address any client concerns or issues promptly and professionally, striving to exceed their expectations and resolve conflicts with professionalism and empathy.
• Assist in coordinating special events, promotions, or community outreach efforts as needed.
• Remain calm and composed under pressure, handling any unexpected challenges or emergencies with efficiency and professionalism.
• Foster a positive and welcoming environment for both clients and staff, embodying our commitment to providing exceptional care for dogs and their owners.

• Previous experience in office management, customer service, or a related field is preferred.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Passion for dogs and a genuine love for working with animals.
• Proven ability to deliver outstanding customer service and handle client interactions with professionalism and empathy.
• Proficiency in computer skills, including experience with booking software, Microsoft Office, and basic accounting principles.
• Ability to work independently as well as part of a team, with a positive attitude and willingness to pitch in where needed.
• Flexible schedule availability, including the ability to work weekends or evenings as required by the needs of the business.

• Competitive hourly wage of $18 $25 per hour depending on skill level and experience
• Opportunities for advancement and professional development within the company
• A fun and supportive work environment surrounded by adorable dogs
• Potential for additional perks and incentives based on performance

• 1 year
• 2 years
• No experience needed
• Under 1 year

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Extended hours
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

• Inperson