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Boca Raton

    Home Care Branch Manager - Boca Raton, United States - Cross Country Healthcare

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    Description

    BASIC PURPOSE


    The Branch Manager plans, directs, and coordinates the day-to-day operations for the assigned Home Care branch in the north county area of San Diego.


    ESSENTIAL FUNCTIONS

    • Direct all branch activity
    • Manage, maintain and increase productivity
    • Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
    • Identify and implement creative solutions to complex problems
    • Supervise and mentor direct reports through weekly meetings
    • Establish and maintain professional and positive relationships with HCT clients
    • Troubleshoot client issues as they arise
    • Run weekly/daily reports to track branch productivity:
    • Run open order report by branch
    • Run applicant report by branch
    • Attend recruitment meetings as needed and offer ideas for creative recruitment
    • Advise on recruitment challenges, informing senior leadership when methods should be modified
    • Recruit, hire and train branch personnel
    • Supervise staff. Monitor and evaluate performance
    • Track employee productivity through weekly and monthly reporting
    • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
    • Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
    • Oversee activity within the department
    • Properly manage onboarding costs for HCT client/clients
    • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
    • Ensure that all tasks related to staffing are completed daily
    • Ensure that time to fill guidelines are being met
    • Train branches on client specific reporting requirements for staffing purposes
    • Immediately address questions and concerns from the client
    • Partner with payroll department to create internal payroll deadlines
    • Review overall payroll for accuracy
    • Assist with accurate back-office billing setup through the homecare software
    • All other duties as assigned.

    QUALIFICATIONS

    • Intermediate knowledge of MS office products
    • 2+ years of management or supervisory level experience
    • 3+ years' related experience in recruitment and/or account management, preferably in healthcare staffing industry.
    • Strong computer skills, including the ability to learn new systems

    Education:
    High School or equivalent required.

    Bachelor's degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


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