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    Customer Service Agent - Commerce, United States - ACL advanced commerce labs GmbH

    ACL advanced commerce labs GmbH
    ACL advanced commerce labs GmbH Commerce, United States

    1 week ago

    Default job background
    Description

    **advanced career**

    **WIR SUCHEN DICH**

    Wir suchen eine*n **Customer Service Agent (m/w/d)**

    ** Brnbach Vollzeit**

    **Schicke deine Bewerbung an **

    DAS UNTERNEHMEN Die ACL ist ein fhrendes Digital Competence Center fr groe Handelshuser und Markenhersteller in sterreich, Deutschland und CEE. Als Partner fr den Handel von morgen vereint ACL seit 1999 als Pionier im Online-Handel Software-Kompetenz mit Service-Kompetenz fr komplette operative Geschftsprozesse im Handel.

    **UNSERE BENEFITS**

    ****

    ****

    ** Flexible Arbeitszeiten Gute Anbindung Mitarbeiter-Events Firmenrabatte**

    ** Coole Community am Arbeitsplatz Obst & Gesunde Snacks Kostenloser Kaffee & Tee Essenszuschsse (Lunchit App)**

    Modernes, zukunftsorientiertes Unternehmen im E-Commerce-Bereich

    Spannendes Aufgabengebiet mit Projekten namhafter Kunden

    Kein All-In Vertrag und Home-Office-Tage nach Wunsch mglich

    Fachliche und persnliche Weiterentwicklung

    Viel Gestaltungsfreiheit und gute Work-Life-Balance

    Dynamisches, junges Team, bei dem Partnerschaftlichkeit, Wertschtzung und Flexibilitt gro geschrieben wird

    ****Das bewirkst Du****

    Bearbeitung smtlicher Kundenanfragen rund um Bestellungen und Produkte in Online Shops

    Lsen von Kundenproblemen anhand vorgegebener Prozesse

    Eskalationskundenbetreuung (in Zusammenarbeit mit Backoffice und Abteilungsleitung)

    Retourenbearbeitung

    Reklamationsabwicklung

    Annahme von eingehenden Telefonanrufen

    Meldung smtlicher Fehlfunktionen (Shopfehler, Systemfehler, etc.)

    ****Das bringst Du mit****

    Sehr gute Deutschkenntnisse in Wort und Schrift

    Gute EDV-Anwenderkenntnisse (Word, Excel)

    CCC-Software Market Professional (Einschulung wird von Seiten des Unternehmens durchgefhrt)

    Hohe Kundenorientierung

    Schnelle Auffassungsgabe, Lernbereitschaft und Zuverlssigkeit

    Telefonierkompetenz und Freundlichkeit

    **Zustzlich bieten wir**

    *Hinweis gem 9 Abs. 2 GlBG: Das Mindest-Grundgehalt (brutto) laut KV betrgt 1.584,07 / Monat bei Vollzeitbeschftigung (40h).

    Das tatschliche Gehalt ergibt sich durch eine Einstufung in Abhngigkeit von deiner Ausbildung, Qualifikation und Erfahrung, und kann zustzlich eine berzahlung enthalten.*

    **Come and join us**

    **Wir freuen uns auf deine Bewerbung**



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