Bakery Manager - Silver Spring, United States - Cinnabon
Description
The Bakery Manager is responsible for increasing bakery sales and profits through sound financial and operational management and leadership practices.
OPERATIONS (Sales, Profitability, Finance, Marketing, Product Quality)
- Drives and delivers period/quarter/annual operating plans, including sales, profitability and management and employee turnover targets.
- Manages bakery controllable profit through prudent management of sales and operating costs.
- Drives incremental sales growth by directing innovative Guest interactions and suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis.
- Maintains an intermediate to expert understanding of basic accounting processes (P&L, cash flow, operating profit, accounts payable /receivable, etc.) and their impact on the bakery.
- Operates and maintains bakery against Critical Few and full field review standards.
- Responsible e for responding to Guest complaints to achieve satisfactory resolutions.
- Manages and troubleshoots equipment repairs and related paperwork by following company standards for reporting maintenance e problems.
- Deploys marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees.
- Proactively seeks local store marketing opportunities, contacting various organizations in the community for sales opportunities.
- Drives product quality via the PACE system, taking c corrective action when necessary to ensure quality.
PERFORMANCE MANAGEMENT (Communication, Training, Orientation, EE relations)
- Creates a fun/challenging environment, driving monthly/quarterly communication and involvement of all employees by celebrating successes, rewarding positive performance e, and providing leadership/direction for improved results.
- Directs training processes and procedures for all employees and follows up to ensure thorough execution of training standards.
- Executes detailed and timely Orientations for new employees.
- Supports and directs employees by coaching, counseling and teaching to accomplish tasks and remove barriers to performance e satisfaction.
- Facilitates the development of all employees using the Performance Development Review (PDR) form and other tools to enable career advancement and lower turnover.
- Manages employee relations issues as directed by the Performance Counseling Policy and communicates to appropriate supervisors in a timely manner.
- Ensures a positive and inclusive work environment, using Positive Workplace Practices (PWP) and other initiatives to promote employee satisfaction and retention.
EMPLOYEE SELECTION (Recruiting, Interviewing & Selecting)
- Communicates and supports equal employment opportunities with respect to internal and external new hires/promotions.
- Proactively recruits employees from various locations in the community.
- Directs Recruiting, Interviewing and Selecting for the bakery using communication techniques and tools (i.e. interview guides, job descriptions, etc.) to ensure quality hires.
- Involves ABM's and Crew Leaders in the interview process.
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