Connect Oncology Area Business Manager - Tampa, United States - Pfizer

Pfizer
Pfizer
Verified Company
Tampa, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Role Summary

All over the world, Pfizer colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where colleagues are empowered, energized and engaged, while having the ability to impact the health and lives of millions of people


Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.


The Pfizer Connect Area Business Manager (PC-ABM) reports into the Pfizer Connect Vaccines, Hospital, and Oncology National Business Director and works with U.S.

customer facing and HQ teams across the organization.


The PC-ABM is responsible to deliver against sales and customer experience objectives for an assigned list of healthcare customers via outbound/inbound virtual engagements in partnership with Pfizer Connect Leadership.


They are accountable and responsible for:

  • The supervision, development and leadership of 1013 Pfizer Connect Health & Science Representatives (HSRs) at the Pfizer Connect Center based in Lake Forest, Illinois or Tampa, Florida.
  • Sales performance of the business portfolio of products
  • Development of superior virtual excellence capabilities across the team
  • Business knowledge of the area landscape to assess key stakeholders and future trends within the business marketplace
  • Review of key "priority" accounts within the medical community, managing 1013 sales representatives
  • Supervising operations of the assigned virtual area to include hiring, coaching, representative development, performance management, routine inperson coaching and observation of HSRs at the designated Pfizer Connect Center and frequent customer contact
  • Development of a strong, effective partnership with marketing and channel colleagues (i.e. KAMs, VAMs, HSAEs, Enablement, Training, etc.).
  • Compliant execution by team members, driving understanding of relevant policies and guidance and advancing a culture of integrity.


The PC-ABM will partner seamlessly with Pfizer Connect leadership to deliver the optimal customer experience, advance the capabilities and performance of colleagues at the Pfizer Connect Center as well as with BU leadership on the achievement of sales and engagement metrics.

Effectively plan and operationalize a strategy to achieve assigned business and customer experience objectives, collaborating with Pfizer Connect and BU partners, including but not limited to other management teams, marketing, human resources, sales enablement, etc.

BU Area Ownership / Alignment

  • Develops and implements strategic plans for the assigned virtual area and overall responsibility for budgets in alignment with BU Regional Business Director and Pfizer Connect National Business Director's expectations to achieve the business potential of the area
  • Proactively analyzes data to identify market trends
  • Collaborates, identifies, & motivates key account development and opportunities that impacts regional / national business
  • Builds relationships with customers (including KOLs) and key stakeholders (including members of the Region Management Teams, Channel Partners, and other crossfunctional partners) and utilizes content appropriately for engagement
  • Effectively plan and conduct plan of action and other meetings with BU Area Business Teams, Channel Partners, and other crossfunctional partners
  • Collaborates effectively in an integrated account team and champions the value of crossfunctional collaboration to deliver on customer needs
  • Leads cross functional partnerships where, for example, the Pfizer Connect ABM partners with their infield counterpart to coordinate a program for an office / HCP to meet defined needs in a compliant manner
  • Maintains enhanced product and or portfolio, disease state, and market knowledge in order to respond accurately to all questions regarding products, policies, and businessrelated issues from customers & reps
  • Develops cross BU collaboration through Pfizer connect to identify and develop universal best practices
Team Leadership

  • Ensures actions of self and team are fully compliant; has complete understanding of all relevant compliance laws, policies and processes (e.g. operational, compliance, customer experience)
  • Implements and upholds required Standards with promotional colleagues
  • Ensures appropriate integration with the BU teams for themselves and for the HSRs (i.e. with the BU ABM and Region)
  • Applies situational leadership skills and employs multiple and interactive methods of coaching (e.g., virtual 'ride a longs', utilization of chat function while shadowing, F2F coaching) to build rep capabilities
  • Builds strong team culture, colleague engagement and morale
  • Promotes a feedback culture and continuous improvement mindset in team to assess quality of customer experience (e.g., uses virtual pulse surveys, team barometer
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