Guest Relations Manager - New York, United States - Hawksmoor - NYC
Description
Guest Relations Manager:
Hawksmoor New York opened to rave reviews in 2021 and welcomed guests into our beautiful restaurant, based in a National Historic Landmark
- The United Charities Building.
We are now seeking a dynamic and experienced Guest Relations Manager to join our team and support in ensuring world class welcome and service is provided for every guest.
Work somewhere awesome:
Shortly after being named the best steak restaurant in the world, we became a certified B Corp last year and ranked as one of the UK's top 100 Best Companies to work for, for 11 years in a row.
This is alongside being rated as one of the most sustainable restaurant groups in the industry and raising over £1 million for charity.
We are currently in a period of ambitious growth, meaning huge progression opportunities for everyone.Key responsibilities of the role include:
- Supervising and coordinating the activities of the front-of-house staff to ensure efficient service.
- Assisting guests with menu selections, wine pairings, and special requests.
- Collaborating with the kitchen team to ensure smooth communication and execution of orders.
- Upholding our standards of excellence in hospitality and ensuring a memorable dining experience for every guest
To be considered for the role you will have:
- Previous experience as a Guest Relations Manager or in a similar guest-facing role in a high-end restaurant environment.
- Exceptional communication skills, with the ability to interact confidently with guests and team members.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Knowledge of fine dining, wine service, and menu offerings.
- Ability to thrive in a fastpaced and highpressure environment
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