Director of Call Center Operations - Cleveland, OH

Only for registered members Cleveland, OH, United States

1 month ago

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Job summary

We are hiring aDirector of Call Center Operations to lead and scale a growing technology-enabled call center operation.
This leader will own day-to-day operations while helping shape the future-state call center managing managers optimizing technology ServiceTitan AI phone systems strengthening alignment between call center dispatch field operations.
This is a hands-on high-impact role requiring strong leadership technical fluency operational discipline.
  • Lead multi-layered call center organization including direct management multiple team leads locations.
  • Coach train leaders agents real time reinforce performance standards accountability.

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