Director of Call Center Operations - Cleveland, OH
1 month ago

Job summary
We are hiring aDirector of Call Center Operations to lead and scale a growing technology-enabled call center operation.This leader will own day-to-day operations while helping shape the future-state call center managing managers optimizing technology ServiceTitan AI phone systems strengthening alignment between call center dispatch field operations.
This is a hands-on high-impact role requiring strong leadership technical fluency operational discipline.
- Lead multi-layered call center organization including direct management multiple team leads locations.
- Coach train leaders agents real time reinforce performance standards accountability.
Job description
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