Contact Center Support Operator I - Cleveland
4 weeks ago

Job summary
This is a remote position. Applicants must reside with an hour of Cleveland, OH Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.As a Call Center Support Operator, you will answer and provide information for inbound and internal callers Using electronic directories, you will facilitate transfers to their appropriate destinations, allowing our caregivers and patients to access important information timely and efficiently A caregiver in this position works remotely from 8:30am to 5:00pm.
- Answer inbound calls and search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
- Navigate through the QGenda on-call system to identify on-call provider and process on-call via alpha page or phone call to the provider with patient details.
- Process special protocols for Main Campus...
Job description
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