IT Helpdesk Technician - Houston, United States - ENSTOR OPERATING COMPANY LLC

Description

• Troubleshoot and resolve hardware and software issues, including diagnosing problems, performing repairs, and escalating complex issues to appropriate teams.
• Document all help desk interactions, including details of inquiries, comments, and resolutions, in the ticketing system.
• Collaborate with IT team members to identify recurring issues and implement solutions to improve system performance and user experience.
• Assist with user account management, including creating, modifying, and deactivating accounts as needed.
• Provide training and guidance to users on basic hardware and software usage, best practices, and security protocols.
• Stay current with emerging technologies and industry trends to continuously improve technical skills and knowledge.

• A bachelor's degree in computer science, information technology, or a related field is preferred, not required
• 1+ Years of experience
• Certifications are a bonus but not required

• Excellent problem solving and analytical skills.
• Extensive knowledge of computers systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, stepbystep instructions.
• Patient, friendly demeanor with an aptitude for listening.
• Strong verbal and written communication skills.