Hotel Front Desk Clerk - Grass Valley, United States - Grass Valley Courtyard Suites
3 weeks ago
Description
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Skills
- Customer service attitude
- Excellent communication and organizational skills.
- Weekends and Holidays are a must. Must be 21 or older.
Job Types:
Full-time, Part-time
Pay:
$ $19.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
Work setting:
- Inperson
Work Location:
In person
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