- Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
- Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
- Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
- Effectively trains guest service agents on proper front desk procedures.
- Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
- May prepare weekly schedules for front office staff.
- Address performance deficiencies of front office staff through coaching and disciplinary actions.
- Complete performance evaluations for front office staff timely.
- May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
- Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
- Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
- Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
- Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
- Required reports are timely and of a quality that can be shared with corporate.
- Rates are accurate and monitored daily.
- Is proficient at managing inventory in the property management system.
- Frequently meets with and reviews work generated by the night auditor.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Act as Manager on Duty when duty calls.
- A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
- Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
- Excellent verbal and written English communication skills are required.
- Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
- General office equipment and cash register operation knowledge is expected.
- Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
- Lifting up to 25 pounds
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
-
Office Manager
3 weeks ago
Floor Coverings International of Novi Novi, United StatesJob Description · Job DescriptionFloor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our ...
-
Office Manager
2 days ago
Floor Coverings International of Novi Novi, United StatesFloor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an av ...
-
Office Manager
4 weeks ago
Lisa Beyer - State Farm Agent Northville, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversation ...
-
Office Manager
2 weeks ago
Lisa Beyer - State Farm Agent Northville, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow ...
-
Territory Office Manager
1 week ago
Classet Walled Lake, United States PermanentIf you love people, love to help, and love to work hard and win, we would love to meet you · We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smoo ...
-
Office Manager
2 weeks ago
Screen Works. Novi, United StatesScreen Works is a growing print and sign company in Novi. Started in 1985, the company operates primarily in our Novi location. · We are seeking an Office Manager who can help with several tasks in the office: some basic tasks of HR, basic tasks related to Accounting, coordinati ...
-
Territory Office Manager
2 weeks ago
Classet Walled Lake, United StatesJob Description · Job DescriptionIf you love people, love to help, and love to work hard and win, we would love to meet youWe are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like yo ...
-
Business Office Manager
1 week ago
Farmington Opco LLC Farmington, United StatesJob Description · Job DescriptionBusiness Office Manager · MediLodge is proud to have received the 2023 Michigan Employer of the Year Award through the MichiganWorks Association · Do you have experience in Accounts Receivable, Patient Billing & Collections, Accounts Payable and P ...
-
Office Manager
2 weeks ago
Epic Personnel Partners, LLC - Hartford, CT Bloomfield, United StatesJob Description · Job DescriptionJob Title: · Office Manager · Start Times: 8:00am · Payrate: $25.00 · Expected hours: 40 per week · Location: 14 Mountain Ave, Bloomfield, CT 06002 · About Us: · Epic Personnel Partners is a leading provider of high-quality metal fabrication and ...
-
Assistant Manager Medical Office
2 weeks ago
Oakland Medical Group Farmington, United StatesJob Description · Job DescriptionLooking for an Assistant Manager with Strong Problem-Solving Skills and an Excellent Customer Service Background. Ideal candidate has strong leadership skills and the ability to work in a fast-paced high-volume environment. Must have a courteous, ...
-
Senior Manager, Performance Office
5 days ago
Harman International Industries, Inc. Novi, United StatesThe Senior Manager Performance Office is responsible for providing leadership to the assigned, highly critical/highly complex workstreams by utilizing the Business transformation or Performance improvement practice. The role requires partnering wit Performance, Manager, Project M ...
-
Senior Manager, Performance Office
5 days ago
Harman International Industries Novi, United StatesA Career at HARMAN · As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll disc ...
-
Training for Office Management Clerk
1 week ago
Stellar Enterprises Ferndale, United StatesTraining 2024: Office Management Clerk (m/f/d) at FerndaleAt Cargill, we work every day to feed the world in a safe, responsible, and sustainable way. · Cargill is an international producer and provider of products and services in the fields of food, agriculture, finance, and the ...
-
Training as a clerk for office management
1 week ago
Nexus Innovations Troy, United StatesJob Description: Are you someone who enjoys working in a structured environment, feels comfortable working with numbers, data, and facts, and thrives in a team setting? Then we have the perfect training opportunity for you We are currently seeking apprentices for the position of ...
-
Training for Office Management Clerk
1 week ago
BlueNova Industries Pleasant Ridge, United StatesApprenticeship for Office Management (m/f/d) - Hamburg at Pleasant RidgeYOUR APPRENTICESHIP · Do you love a dynamic work environment and being surrounded by great people? Are you passionate about office and business processes and ready to start your career? · An apprenticeship wi ...
-
Office Manager
2 weeks ago
U.S. Physical Therapy Garden City, United States Full timeOverview · Clinic Name: Wright Physical Therapy · Position: Office Manager · Location: Garden City, Idaho · Employment Type: Full-Time · 305 · BE A PART OF SOMETHING BIGGER · Are you passionate about service and the opportunity to improve the quality of life in the commun ...
-
Office Manager
6 days ago
Insight Global Bloomfield Hills, United StatesDay to Day: · Insight Global is looking for an Office Manager for an engineering firm in Bloomfield Hills, MI. This role will be handling administrative tasks, scheduling, and updating materials within the office. This office is made up of 30 people and is growing. The Office Man ...
-
Apprentice as a clerk for office management
1 week ago
Phoenix Innovations Detroit, United StatesFor our f+p team in Kempten, we are looking for an apprentice as a management assistant (m/f/d) · About f+p: · We are the movement experts in the Allgäu region. For almost 30 years, our focus has been on proactively maintaining health or improving it through the right kind of mov ...
-
Office Manager
6 days ago
Leonard Crosby - State Farm Agent Southfield, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Office Manager
6 days ago
BrandSafway Detroit, United StatesJob Function · : Administrative Description · A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more t ...
Front Office Manager - Novi, United States - Sheraton Detroit Novi Hotel
Description
$500 Sign On Bonus
Free meals, parking and world-wide travel benefits
Job Summary
TheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Knowledge, Skills & Abilities
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Physical Demands
Benefits
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Source: Hospitality Online
