Technical Support - Arlington, United States - Super Systems Inc

Super Systems Inc

Verified Company

Arlington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This role will be hybrid

3x a week onsite/ Rest remote

Required Skills:

U.S. Citizenship
Must have an active/current Top Secret clearance with SCI eligibility.
Must be able to obtain DHS Suitability

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3+ years of directly relevant experience

- Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
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Experience with monitoring system health and status.

- Experience documenting problems and resolutions through a tracking program.

Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.

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Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).

Desired Skills:

Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
Experience working in an Agile environment desired
Experience with ITIL methodology desired.
Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
Experience performing incident response (tiered support model), using an Incident Management System.
Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multiuser, multisystem correlations.
Tier

III:

Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.

Experience interfacing directly with customer and program management team.
Experience providing status to program management and input to customer status reports.

Required Education:

HS diploma

Pay:
$58, $63,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

2 years
3 years

Schedule:

Monday to Friday

Experience:

Technical support: 2 years (required)
Windows (2000, XP, 2003) or VMware or SharePoint or Citrix: 2 years (required)

- document problems/resolutions through a tracking program: 2 years (required)
- perform various admin duties/provide technical assistance: 3 years (required)