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Senior Account Manager - Lansing, United States - Limbach Facility Services
Description
Job DescriptionJob Description
Who We Are...
Since our founding in 1901, Limbach's primary core value has always been:
We Care .
We Care
about you as a person:
your safety, career, development, and the local community.
We Care
to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and accomplishment.
, (NASDAQ:
LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems.
We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure.
We work for building owners in the private, not-for-profit, and public/government sectors.Our vision
is to create value for building owners targeting opportunities for long term relationships.
Our purpose
is to create great opportunities for people.
We carry out our vision and purpose through a commitment to our four core values...
We Care
We Act with Integrity
We Are Innovative
We Are Accountable
The Benefits & Perks...
Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
HSA, FSA, and life insurance offerings.
Maximize your professional development with our award-winning Learning & Engagement team.
Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE.
Career pathing flexibility and mobility.
Who You Are...
As Sr.
Account Manager, you will be responsible for professionally managing and expanding specific building owner accounts where dedicated personnel are already assigned.
This role acts as a collaborator and delivers Limbach's value proposition as an integrated ODR solutions provider by efficiently coordinating internal account based personnel across the business to capture desired market share across Limbach's sales offerings to expand the relationship.
This Position...Some examples of the work you might do includes:
Responsible for attaining planned growth and overall gross profit goals of specific building owner account(s). This goal encompasses all work performed across the account.
Responsible for driving and coordinating all sales related activity on the account from service, maintenance, special projects, larger ODR projects (>$500K), professional services opportunities, etc.
Skilled at using and interpreting data to drive solutions and optimize Limbach's competitive advantage.Constantly in touch with customer needs and responsible for bringing new product & service ideas to better serve their accounts.
Skilled at understanding customer funding mechanisms and spending cycles to capture wallet share.Develops and maintains strong relationships with all stakeholders (facility managers/directors up through the C level) to expand performance of the account(s) and keep the company embedded within the account for the long term.
Collaborates across functional account teams to ensure the customer has a seamless experience.Acts a chief liaison and relationship manager in control of the customer experience from maintenance and service to larger projects that occur on the campus of their account.
Conducts frequent and regularly scheduled account team meetings with the account designed to provide consistent and timely feedback on performance and constant value creation going forward.
Ensures seamless, single point communication with building owners.Manages and resolves internal and external conflict in support of the customer.
Develops and executes account strategy by leading strategic account planning process.
Responsible for reviewing all major proposals that are presented directly to their assigned account. Reviews proposals for accuracy, consistency and ability to maximize profit.
Negotiates, secures, and executes acceptable contract terms with legal department support.
What You Need...
7+ years of industry-specific experience.
Experience in successful managing 1-2 accounts with a proven track record
Strong attention to detail and ability to multitask in a fast-paced environment.
Ability to engage in effective collaboration and communication (both written and verbal).
Effective organizational, presentation, negotiation, and follow-up skills.
Ability to communicate with building owners at all levels, understanding the different needs of each
Advanced knowledge of the construction and facility services industry and marketplace.
Ability to travel locally up to 70% of the time, primarily to client offices/meetings and job sites.
Preferred Qualifications:
Bachelor's Degree in a relevant field or equivalent.
Demonstrated excellence in a customer facing role, preferably sales or account management
Conduct Standards:
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
Cultivates and promotes the "Hearts & Minds" safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment:
This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
Work duties may regularly necessitate walk-throughs of local job sites, during which the incumbent may utilize basic tools (measuring tape, screwdriver, wrench, etc.), and be intermittently exposed to the conditions typically associated with a construction site.
Physical Demands:
In performing the duties of this job, the incumbent is regularly required to sit, stand, talk, walk, hear, and possess an appropriate degree of both visual acuity and manual dexterity.
This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities.
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